Online Spare Parts Catalog Software

Businesses run fine when there are coordination and cooperation. An OEM cannot function without a dealer and hence it’s imperative for the manufacturer to address all the problems being faced by their dealer network. That being said, in a wide OEM network, there are hundreds of dealerships that further have much staff working for them. It thus becomes difficult to address all their problems and this is where the technical support module weighs in. It’s a support module specially designed for OEMs as it automates the entire problem reporting process. Intellinet’s technical support module allows dealers and channel partners to report issues and technical complaints directly to the service manager for a timely resolution. This automated module manages and monitors the entire problem logging process and aims for quick turnaround time for problem resolution. Intelli technical support module is divided into three parts: TAR or Technical Assistance Request FTR or Field Technical Report Produ...

Whenever any issue or problem comes, dealers need to analyze the issues and then they provide the solution of the issue and fix the same. Incase dealers do not have the solution available with them; they approach the original equipment manufacturer asking for the solution of the issue. Intelli Technical Support module is an online web-based tool with the help of which dealers are able to raise the technical request about the issue which they are facing and can submit the same to original equipment manufacturer for the solution. Intelli Technical support system act as a tool for dealers with which Dealers can create and submit the technical request for the different support which they required from original equipment manufacturer. Once all the required details are filled, they can submit the technical support request to original equipment manufacturer for the solution. Once original equipment manufacturers got to know about the technical support which Dealer require, original equipment ...

There are multiple technical issues which dealer face in the day to day life and original equipment manufacturer have the solution to all these issues but with the lack of proper system in place by Original Equipment Manufacturers, gap between issue and solution always keep on increasing which results in improper coordination and lack of knowledge transfer and support between dealers and original equipment manufacturer. This technical support may differ from one product to other product or from one spare part to another spare part. If dealers are able to able to resolve the same in minimum time, End customers will have more trust in the dealer which helps in building brand value in the mind of the end customer. Intelli Technical Support System helps both original equipment manufacturers and dealers in handling the different queries and it also helps in providing updated resolution to all the users. At times while facing the issue in the product manufactured by original equipment manufa...

Whenever any original equipment manufacturer makes an enhancement in any product, they also create different literatures as operator manual, technical details and other required documents. These documents need to pass on different dealers on real time bases so as to update the knowledge of all the dealers without any time lag. But one of the most important questions which come into the mind of original equipment manufacturer is how to provide updated information to different dealers which are distributed across different regions at the same time in one go. With the help of Intelli Technical Service Information System, original equipment manufacturer can send updated technological information and updates about different products to different dealers which helps dealer with the updated information which not only helps them in selling those products to the end customer but also helps them in doing any kind of troubleshooting on different products. Whenever any product is improved, the lit...

With the increase in competition in automotive industry, Original Equipment Manufacturers faces tough challenges in their day to day work. Dealer’s dependency has increased on original equipment manufacturers to provide the solution of the issues that have been faced by dealers every now and then while fixing the issues that has come in any product sold by Original Equipment Manufacturers. Intelli Technical Support Module System makes it possible for dealers to raise the issue that they facing using this online web based system and also equip Original Equipment Manufacturers to provide timely solution of all such technical issues through request raised by different dealers. Intelli Technical Support Module System with the help of digital solution provided by Original Equipment Manufacturers helps in resolving the Dealers queries and customer issues on time. Thus, it acts as an issue resolution tool which not only helps in resolving the Dealers queries but also captures their issues and...

 Intelli Technical Support Module Software specially designed for Original Equipment Manufacturers that automates the entire process of problem logging by the dealer and resolution by the Original Equipment Manufacturers. At times while facing the issue in the product manufactured by original equipment manufacturer, Dealers do not have the solution of the issue or problem which has come up and as it is not possible for every Original Equipment Manufacturers to personally visit to dealer and listen to the problems which dealers are facing, With Intelli Technical Support Module, dealers can raise their issues and submit the same to original equipment manufacturers and then original equipment manufacturers can analyze and can provide the resolution of all the issues. Intelli Technical Support Module comes with wide variety of functionalities which helps dealers and original equipment manufacturers to manage different issues. Aging – With Aging, any dealers or original equipment manuf...

In automotive industry, whenever any issue is faced by end customer or even for fixing the issues which comes up on any stock or parts which is in dealer’s inventory, Dealers are the first point of contact to resolve the issues. Every original equipment manufacturer and dealers aims to provide better after Sales Service to their customers. With the lack of proper resolution of the multiple issues and challenges faced by dealers, they will not be able to provide better service to the customers. If dealers are able to resolve the same in minimum time, End customer will have more trust on the dealers which helps in building brand value in the customer’s mind. Intelli Technical Support Module has come up as a solution to address the issues faced by dealers and plays a vital role in documenting the issues or problems which dealer are facing and therefore it help original equipment manufacturer to provide the solution of the same. With the change of time; Technology also changes and original...

Automotive OEMs are still working through the manual processing and increasing their issues due to slow process of work. OEMs need to automate themselves in order to grow. Technology plays an important role in increasing the productivity of an organization. Automated software monitors and maintain the complete process of an organization. They can instantly send reports to the concerned person, before the problem becomes big. In an OEM network, there are hundreds of authorized dealers listed that further have users working on the service stations. Through manual processing, it's impossible to listen to queries from hundreds of dealership and solve them. The need is of automated software that can handle all such queries automatically. Keeping all such things in mind, Intellinet has developed technical support module for automotive OEMs. This module is designed from Intellinet to facilitate OEMs and automate the complete process of problems logging and getting a resolution ...