Online Spare Parts Catalog Software

No OEM wants to hear that a customer is dissatisfied with their product because of any defect. Handling such returns in a systematic and timely manner will be extremely beneficial for OEMs to keep their business running smoothly and, most importantly, keep customers satisfied. In this article we'll talk about, how an OEM can manage spare parts return through automation. In automotive sector, customers return part to receive a replacement or refund if the part is under warranty. But as of now, this process is done manually. OEMs don't have a system to verify the return goods, as if they are genuine or not. This is where Return material authorization comes into play. It is part of warranty management software from Intellinet. Under this process, OEMs can schedule the automatic return of their spare parts from dealers end. It will include, shipping notification, verification of returned parts and issuing a subsequent replacement. Why OEMs Should Have RMA Process? Without an eff...

In parts manufacturing industry, parts recall is a normal process but it's abnormal if part recalls are happening more than expected. There are various reasons due to which parts recall happens, like it may happen due to part broken under warranty, defect in material of the part or due to part design. Before introducing every part in market, equipment manufacturers perform details R&D to ensure that part is working fine or not in certain conditions. Due to parts recall OEMs bear huge loss every year. End customer comes to authorized dealer with defected part and dealer convey the details of same to the OEM. But all such process happens manually and the procedure is very long and time consuming. Apart from this, OEMs don't get to know which part exactly failed or which portion of the specific part is showing defect. To know about the reason of failure, OEMs order their authorized dealer network to send the specific part back to them, so that they can find out the issue and ...