How Call Tag Automation Software Is The Neediest Thing For Automotive OEMs?

In parts manufacturing industry, parts recall is a normal process but it's abnormal if part recalls are happening more than expected. There are various reasons due to which parts recall happens, like it may happen due to part broken under warranty, defect in material of the part or due to part design. Before introducing every part in market, equipment manufacturers perform details R&D to ensure that part is working fine or not in certain conditions.

Due to parts recall OEMs bear huge loss every year. End customer comes to authorized dealer with defected part and dealer convey the details of same to the OEM. But all such process happens manually and the procedure is very long and time consuming. Apart from this, OEMs don't get to know which part exactly failed or which portion of the specific part is showing defect.

To know about the reason of failure, OEMs order their authorized dealer network to send the specific part back to them, so that they can find out the issue and make changes in the same to avoid future situation.

Now comes the point how will get to know that part sent by dealer is the exact part replaced by him? What is the proof of authentication or how an OEM will validate the parts send by dealer? In manual setup, anybody can't answer these questions, but Intellinet has answer of these questions.

And that answer is call-tag automation software.

Intellinet has developed this module to facilitate OEMs and automate the parts recall process. Also, this module will eliminate the frauds from the supply chain and complete process of parts recall will be transparent. OEMs will be able to track parts recall activities directly from the portal and they will get notification of every task performed by dealers. This module is basically a part of warranty claim management software from Intellinet.

This automation in parts recall will ensure that OEMs get the exact part requested by them and that too in minimum possible time.

How to Request Parts Recall Through Call-tag Automation?

First of all, OEMs will go to the RMA section and there they will create a part return request. After this they will move to next step and that is of call-tag generation. The module also gives the freedom to OEMs that they can choose their own carrier partner. Carrier partner will be responsible for delivering the request parts to OEMs warehouse and they will ensure that process of delivery is completed as per schedule. Once the request is generated and carrier partner have picked up the package, OEMs will be able to track the shipped package.

For spare part manufacturers, call-tag automation is a much needed module as it is capable to perform various operations like, ensure transparency, save time and money of OEMs, eliminate errors and improve productivity. Let's have a look at some key features of the module:

• Ensure Complete Transparency
• Improve Customer Satisfaction
• Eliminate Fraud Claims
• Revenue Saver
• Productivity Booster

And many more are there.

As per Intellinet experts, the main motive behind developing this software is to help OEMs in smooth working of their organizational processing and eliminate hurdles. This can be done by integrating call-tag automation software. The module will be responsible for shipping exact parts to OEMs after their request to authorized dealers. Apart from this, a lot of physical workforce will be free from the process and OEMs can provide them work in other revenue generating areas. And, most importantly this software will close the ways for dealers to recover money from OEMs on behalf of false claims.

Have any query? Feel free to connect with the experts at www.intellinetsystem.com