Online Spare Parts Catalog Software

For OEMs, part return is a complex process that eats a big part of their revenue. But actually, part return is a crucial process for them to manage their customer base. With manual process of part return, it's impossible for them to manage the return process in a fair and organized way. For this, OEMs need an automated module. And, this is what exactly RMA module from Intellinet do. Return Material Authorization ( RMA) is the automated process used to ship broken or defective parts back to OEM warehouse. It is a means of verifying returned parts on OEM end and perform R&D, so that appropriate course of action can be taken to stop the acceleration of scenario. Why OEMs Need RMA On Board? Without an effective procedure in place, OEMs end up spending an unnecessary piece of revenue and precious time in verifying and validate the returned parts from authorized dealerships. An automated system will mitigate the risk and will increase productivity. A formal process will e...

No OEM wants to hear that a customer is dissatisfied with their product because of any defect. Handling such returns in a systematic and timely manner will be extremely beneficial for OEMs to keep their business running smoothly and, most importantly, keep customers satisfied. In this article we'll talk about, how an OEM can manage spare parts return through automation. In automotive sector, customers return part to receive a replacement or refund if the part is under warranty. But as of now, this process is done manually. OEMs don't have a system to verify the return goods, as if they are genuine or not. This is where Return material authorization comes into play. It is part of warranty management software from Intellinet. Under this process, OEMs can schedule the automatic return of their spare parts from dealers end. It will include, shipping notification, verification of returned parts and issuing a subsequent replacement. Why OEMs Should Have RMA Process? Without an eff...

RMA stands for Return Merchandise Authorization. It's a way for OEMs to get the defected part back from dealership. The method includes proper shipping and tracking of defected product to own back to them, without any error of duplicity. Return material authorization basically means that they have authorized the return of the goods. Generally, authorized dealers order spare parts in bulk from their respective OEM, but sometimes OEMs need that replacement part back which they changed in customer vehicle for obvious reasons. OEMs may need it to send it back to the supplier or for proper R&D, as it will help them to find defect if loss is huge. The research will help in providing better services in future. Intellinet the leading provider of online parts catalogue has added this RMA module in their warranty management solution. The tool will help automotive OEMs in getting defected parts back. This will help in making product better and indirectly increasing the revenue of a...