Keep Up With The Industry Transformations With Return Material Authorization

For OEMs, part return is a complex process that eats a big part of their revenue. But actually, part return is a crucial process for them to manage their customer base. With manual process of part return, it's impossible for them to manage the return process in a fair and organized way. For this, OEMs need an automated module. And, this is what exactly RMA module from Intellinet do.

Return Material Authorization (RMA) is the automated process used to ship broken or defective parts back to OEM warehouse. It is a means of verifying returned parts on OEM end and perform R&D, so that appropriate course of action can be taken to stop the acceleration of scenario.

Why OEMs Need RMA On Board?

Without an effective procedure in place, OEMs end up spending an unnecessary piece of revenue and precious time in verifying and validate the returned parts from authorized dealerships. An automated system will mitigate the risk and will increase productivity. A formal process will enable the identification and tracking of defects across categories and allowing for quick resolution of issues.

Benefits of Using RMA

Return Material Authorization (RMA) allows OEMs to monitor the status of returned goods. OEMs can check the reason of return online and check the validity of returns and then replace the part or process refund as per defined parameters. Have a look at some more benefits of the module:

• Reduce Service Time
• Reduce Cost of Returning Parts
• Decrease Return of Non-Warranty Parts
• Decrease Paperwork for RMA's
• Improve Customer Service

Features of RMA Process:

- Information Tracking

When a return is made, information such as part number, part location and reason for return are needed to be tracked. Return Material Authorization (RMA) can make this info available to OEMs in real-time.

- Integrated Approval Process

Whenever a return request will be received by the system, it will be automatically directed to the right assigned person for approval. That request can then be handled in a timely manner. Having pre-defined approval system will avoid returns requests from being lost and customer will get quick services.

- Quality Assurance Tracking

Intelli RMA Module gives access to part and returns information to the quality assurance department. They can verify this information and alert the appropriate people or dealers who are trying for fraud.

- Quarantined Parts Visibility

Quarantined parts are the items that have had their delivery interrupted due to recall or inspection. Return Material Authorization (RMA) lets OEMs see the parts that have been quarantined in real-time so you can mitigate the risks associated with purchase of those items.

How To Setup RMA Module?

For Automotive OEMs, Intellinet has developed a fully functional and customizable Return Material Authorization (RMA) module. OEMs can make changes according to their business requirements and can make setup by defining parameters like:

• Number of days, a part is eligible for return.
• Reason of part return
• Refund choice

If you are using a traditional platform to manage part return, then it's high time for you to save time and money. Feel free to connect with the team Intellinet at www.intellinetsystem.com to know more about Return Material Authorization.