How Intelli Technical Assistance Request Helps in Reducing Issue Resolution Time
One of the most required system by original equipment manufacturers is how they can let dealers to raise any request for the technical support which they may require to fix any issue. Whenever any issue comes in any product, user and customer take the product to dealer who deals in the brand of the product to get it repaired and if dealer do not have the solution of the issue, he needs to contact original equipment manufacturers via email or phone to get the solution. This is a lengthy process and may delay the fixes by dealer. If original equipment manufacturers have a system with which dealers can check for solutions already available for the issues or challenges, they are facing, it would help both dealers and original equipment manufacturers in providing better after sale service by reducing the issue resolution time. Also, if they own a system that in case there is no solution already available for the issue, dealers should be able to create and submit technical request to origina...