How Intelli Technical Assistance Request Helps in Reducing Issue Resolution Time

One of the most required system by original equipment manufacturers is how they can let dealers to raise any request for the technical support which they may require to fix any issue. Whenever any issue comes in any product, user and customer take the product to dealer who deals in the brand of the product to get it repaired and if dealer do not have the solution of the issue, he needs to contact original equipment manufacturers via email or phone to get the solution. This is a lengthy process and may delay the fixes by dealer. If original equipment manufacturers have a system with which dealers can check for solutions already available for the issues or challenges, they are facing, it would help both dealers and original equipment manufacturers in providing better after sale service by reducing the issue resolution time. Also, if they own a system that in case there is no solution already available for the issue, dealers should be able to create and submit technical request to original equipment manufacturers.

Intelli Technical Assistance Request Module is the solution available to original equipment manufacturers to cater both the goals as above. With this module, dealers can check for the different solutions which are already provided by original equipment manufacturers for the queries already raised by some other dealers. They can check out for the available solution and can implement the same to fix the issue but in case solution does not work, they can further raise the technical request to original equipment manufacturers by providing the details of the issue which they are facing.

With Intelli Technical Assistance Request Module, original equipment manufacturers not only able to provide pro-active solution to dealer but in case still further support is required by dealers, they can raise request with the help of system.

For more information and details about Intelli Technical Assistance Request Module and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.

Location: Unit No. 202 & 203, II Floor JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018, India

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