Aftermarket Software Solution

Overview: Real-time dealer dashboards in a DMS give OEMs live, role-based visibility into dealer performance across every location in their network, from service cycle times and technician productivity to parts fill rates, warranty claim approval rates, and customer retention trends. Unlike monthly reports that reflect what happened weeks ago, real-time dashboards let OEM service leadership, regional managers, and finance teams see current operational data and intervene before performance deviations become financial problems. Over 65% of DMS vendors now offer AI-enabled analytics dashboards, and OEMs using them are shifting from reactive dealer governance to proactive network performance management. Key Takeaways: •       Over 65% of DMS vendors now offer AI-enabled analytics dashboards tracking service history, customer patterns, and predictive maintenance needs, reflecting how central real-time visibility has become to OEM dealer network strategy (Indust...

 In the EV industry, managing warranty claims is a crucial aspect of customer service. Warranty claims management systems are designed to streamline the process of submitting and processing warranty claims. These systems provide a range of benefits, including auto mail notifications, pre-defined rates for products and labor, multi-currency and multi-language support, and auto-generated reports.   One of the key benefits of a warranty claims managementsystem is the ability to receive auto-mail notifications. This feature helps ensure that all claims are tracked and processed in a timely manner. Auto mail notifications can be set up for drafts, pending claims, and other important stages in the claims process. This helps reduce the risk of claims being missed or forgotten.   Another important feature of a warranty claims managementsystem is the ability to delete records. This feature helps users to know about any deleted claims, drafts, or other records. By mainta...

There are several processes that a manufacturer carries out on a product, right from manufacturing to the point of the item being delivered. Until the product is handed to the customer, the OEMs and dealers have to ensure that the quality of the product is not hampered. The quality of the product is proportional to the image of the brand and hence all necessary measures are taken to uphold the same. Ensuring quality and good after sales service will create a trust factor and will be beneficial for the business. Even though strict guidelines are followed to ensure all quality parameters are in check, human error always comes into play. There can be issues during logistics or transportation which can tamper the product quality. With this fact in consideration, whenever the dealers receive any products from OEM, they conduct a pre-delivery inspection. Intelli pre-delivery inspection (PDI) system is a great aid in conduction pre-delivery inspections. It’s a unique quality management softwa...

Warranty offered on any product helps retain the customer’s loyalty. To promote customers’ interest in the brand, warranties are offered along with the product. Therefore, warranties nowadays are crucial to gain market share. Though important, warranties constitute a major portion of the losses incurred by manufacturers. This loss can be attributed to several factors like data entry errors, inefficient claim processing, fraudulent claims, ineffective reporting. The problem could be solved if only there was a comprehensive claim management process that could fix the above-mentioned issues using automation. Intelli warranty management solution is a comprehensive solution that can help OEMs to reduce cost, automate claims processes, and ultimately streamlines the warranty management process. Several benefits can be cultivated by employing an automated warranty management process. What does an automated management process do? Intelli Warranty management system completely automates warrant...

The technical support module was developed by Intellinet as a support system for dealers. Dealers sell the products for the OEM and also provide the repair and aftersales services on those products. Being a technical expert of the product renders the dealer the first point of contact for any product issues. To uphold warranty promises and maintain customer satisfaction, dealers take all measures to provide a proper solution to the customer for its issues. It can happen that due to certain technical, non-technical, or design enhancements of the parts, the dealer may not have complete technical information of that part or product. This prevents dealers from providing instant resolution. A similar situation arises with recently introduced products for which the dealers may have not received an update. Thus the dealer would contact the OEM to get the solution for the customer’s issue. In the absence of a proper problem reporting system, it would take time for the OEM to provide a proper so...

Aftersales service and repair activities offered by manufacturers are completely dependent on spare parts. The spare parts business can be considered the backbone of the automotive industry. Similar to any other industry, the spare parts business has its own associated challenges like parts management, parts inventory, availability, etc. It may not sound that big of a problem, but in the long run, these challenges can lead to severe losses both in terms of money, time, and resources. Hence it becomes necessary to mitigate such obstacles and for that very reason, Intellinet came up with an automotive spare parts program. Continuing with the list of challenges in the conventional mechanism, the first one is updating the stock with new parts, which is both time and money-consuming. The conventional manual process, further adds to the difficulty when due to a wrong part number an incorrect part is ordered. Returning the incorrect part and ordering the correct one is another hassle. Next in...