Aftermarket Software Solution

Overview Roughly 12% of dealership repairs aren't completed correctly on the first attempt, and among customers who experience that kind of comeback, half never return to the same facility again. A significant share of that failure chain traces back to the diagnostic stage, where technicians working from outdated, hard-to-search service manuals are more likely to misdiagnose a fault, treat a symptom instead of a root cause, or follow a superseded repair procedure. Each repeat repair costs a dealership an estimated $847 on average once labor, parts, and administrative overhead are counted, and a meaningful share of those repeat repairs eventually surface as a warranty claim once the underlying issue resurfaces. Introduction A comeback, a vehicle returning to the shop because the original repair didn't hold, is one of the more expensive and reputationally damaging events in a service department's daily operation. It's also frequently traceable back to a single momen...

  Overview: Dealers submit warranty claims to get reimbursed for a repair, not to determine whether the underlying component failure is legally the responsibility of a supplier rather than the OEM. That distinction rarely factors into how a dealer fills out a claim form, which means a significant share of supplier-liable warranty cost goes unflagged at the point of submission and simply gets paid out as a standard OEM warranty expense. Intelli Warranty's supplier recovery module closes this gap by automatically linking every approved claim's failed part to its supplier contract, identifying recoverable liability that the original claim never mentioned, and generating the recovery claim without requiring a dealer or reviewer to have caught it manually. Introduction A dealer replacing a failed alternator under warranty is focused on one thing: getting the customer's vehicle back on the road and getting reimbursed for the repair. Whether that alternator failed because of...

Overview: Real-time dealer dashboards in a DMS give OEMs live, role-based visibility into dealer performance across every location in their network, from service cycle times and technician productivity to parts fill rates, warranty claim approval rates, and customer retention trends. Unlike monthly reports that reflect what happened weeks ago, real-time dashboards let OEM service leadership, regional managers, and finance teams see current operational data and intervene before performance deviations become financial problems. Over 65% of DMS vendors now offer AI-enabled analytics dashboards, and OEMs using them are shifting from reactive dealer governance to proactive network performance management. Key Takeaways: •       Over 65% of DMS vendors now offer AI-enabled analytics dashboards tracking service history, customer patterns, and predictive maintenance needs, reflecting how central real-time visibility has become to OEM dealer network strategy (Indust...

 In the EV industry, managing warranty claims is a crucial aspect of customer service. Warranty claims management systems are designed to streamline the process of submitting and processing warranty claims. These systems provide a range of benefits, including auto mail notifications, pre-defined rates for products and labor, multi-currency and multi-language support, and auto-generated reports.   One of the key benefits of a warranty claims managementsystem is the ability to receive auto-mail notifications. This feature helps ensure that all claims are tracked and processed in a timely manner. Auto mail notifications can be set up for drafts, pending claims, and other important stages in the claims process. This helps reduce the risk of claims being missed or forgotten.   Another important feature of a warranty claims managementsystem is the ability to delete records. This feature helps users to know about any deleted claims, drafts, or other records. By mainta...