OEMs: Poor Customer Service Comes At A Cost, Switch To Digital Transformation
Everyone is aware about the frustration that makes people dread contacting customer service. And those frustrations carry a big cost for company. Just assume for a second, that you are consumer and you got poor customer service from your car dealer. Will you be able to go again to that dealership? The answer must be big NO. It clearly means that providing strong customer service is very important for OEMs and their authorized dealer. According to various surveys by Intellinet, Intellinet gain some insights of current state of service. The survey involves- customer facing service role, front line employees and leaders who oversee them. Also, customer perspective was involved in this, as what they think. The surveys topics were – what matters the most, their perspective in key areas in which OEM provide services here are the key takeaways: The Need For Speed The survey about which we discussed above, on speed issue everyone was agreed that speed is one of the most important aspect...