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Showing posts with the label Advanced automation software

OEMs: Poor Customer Service Comes At A Cost, Switch To Digital Transformation

Everyone is aware about the frustration that makes people dread contacting customer service. And those frustrations carry a big cost for company. Just assume for a second, that you are consumer and you got poor customer service from your car dealer. Will you be able to go again to that dealership? The answer must be big NO. It clearly means that providing strong customer service is very important for OEMs and their authorized dealer. According to various surveys by Intellinet, Intellinet gain some insights of current state of service. The survey involves- customer facing service role, front line employees and leaders who oversee them. Also, customer perspective was involved in this, as what they think. The surveys topics were – what matters the most, their perspective in key areas in which OEM provide services here are the key takeaways: The Need For Speed The survey about which we discussed above, on speed issue everyone was agreed that speed is one of the most important aspect...

What Is The Role Of Advanced Technology In Industrial Automation?

Automation in manufacturing industry is the integration of advanced intelligent system with traditional industrial processes. By doing so, the operation in organizations will be able to run automatically by minimizing human intervention. Automation can help OEMs in terms of efficiency, and resulting in increased organization revenue. Manufacturing process control or any other industrial operation will obviously become easy with the aid of automated system. Basically automation consists of two parts, i.e. hardware and software. The hardware works directly on operations, like measuring manufacturing machines, robot arms, etc. And software is like the brain that control hardware. Here in this article we are talking about advanced software that is the need of manufacturing OEMs. The world is changing at an unprecedented speed and OEMs need to update their functioning. And warranty management solution can help in fulfilling those goals. Manufacturing sector is full of uncertainties...