Why Original Equipment Manufacturers Should Own Technical Support Module

 Intelli Technical Support Module Software specially designed for Original Equipment Manufacturers that automates the entire process of problem logging by the dealer and resolution by the Original Equipment Manufacturers. At times while facing the issue in the product manufactured by original equipment manufacturer, Dealers do not have the solution of the issue or problem which has come up and as it is not possible for every Original Equipment Manufacturers to personally visit to dealer and listen to the problems which dealers are facing, With Intelli Technical Support Module, dealers can raise their issues and submit the same to original equipment manufacturers and then original equipment manufacturers can analyze and can provide the resolution of all the issues.

Technical Support Module Software
Intelli Technical Support Module comes with wide variety of functionalities which helps dealers and original equipment manufacturers to manage different issues.

  1. Aging – With Aging, any dealers or original equipment manufacturers gets to know how long the issue is pending. Aging helps both dealers and original equipment manufacturers to keep an eye on long pending issues and they can contact each other to close the issue.
  2. Different Color Coding – Different color coding also keeps an eye on the requests, i.e. how many days old a request is. If a raised request in closed down within the defined time then color coding of that request will be different and if defined time has passed, it will be in different color and if the request remains unresolved for many weeks, it will be shown in other color. Based on the business requirement, original equipment manufacturers can define what color should come in what case.
  3. Draft - Intelli Technical Support Module provides flexibility to dealer to save the request without submitting the same and later on when dealer have all the details, they can access the already saved request and can edit the details as required and can submit the final request to original equipment manufacturers.
  4. Audit Trail – With this functionality, it is easy for any dealers and original equipment manufacturers to check who has taken what action and when that action has been taken. These help original equipment manufacturers to make processing better and check records in case of any confusion in future.
  5. Attachment of Images or Videos - Intelli service information system is equipped with the functionality of attaching the images, videos or any other required documents so that original equipment manufacturers can have more clarity about the issue submitted and based on these attachments; they can investigate deeply about the issue which dealer is facing. Attachment helps in bringing additional help to original equipment manufacturers as they have better clarity about the issue with the help of different images and videos.

Intelli Technical Support Module help dealer to raise issue and also enable original equipment manufacturers to resolve the issue quickly. This early resolution of issue by original equipment manufacturer enables both dealers and original equipment manufacturer to maintain a healthy relationship between the two and also lead to growing of the business relationship between them.

For more information and details about Intelli Technical Support module software and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.
Location: Unit No. 202 & 203, II Floor JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018, India

Comments

Post a Comment

Popular posts from this blog

Top 5 benefits of Electronic Spare Part Catalog for OEM

Image
In past few years, digitalization has taken place at quite a fast pace. Every business is looking forward to digitalizing manual processes for the effective and efficient functioning of the organization. OEMs are also digitalizing their spare parts catalogue for easy spare parts management, spare identification and a lot more. Digitalizing spare parts catalog offers multiple benefits to OEMs, below listed are the top 5 benefits of electronic spare parts Catalog for OEM, let’s have a look – Huge Cost Saving – New spare parts keep on approaching the market every now and then which generates the need for updating catalogue on regular basis. However, updating manual catalogue is a time consuming and costly process as it requires entire catalog to be reprinted and redistributed. Digitalizing spare parts catalog reduces this cost to the minimum as with digital catalogue, OEMs only need to make changes via admin panel and it reflects to the dealers worldwide. This leads to...
Read more

What is the need of Integrating Dealer Management System With Electronic Part Catalogue?

In a world wherever social and economic conditions are perpetually dynamic and competition is fierce, automobile dealers should stay profitable so as to retain management over the long run of their businesses. Online market is proving to be one in every of the quickest and most profitable avenues for mercantilism inventory. Dealer Management System for automotive spare parts is comprehensive software that simplifies regular operations, increasing performance potency. It covers each stage of spatial arrangement operations and every interaction with OEMs and dealers. This DMS also save time and money. It's a functionally wealthy, high speed, integrated application that allows quick and correct deciding support. DMS has been created to grant dealers the flexibility to regulate multiple franchises with just single software. But at some instances it lacks behind and need to integrate with electronic part catalog . Need For Integration Here the thing is with so many features DMS a...
Read more

What Innovation Will Automotive Warranty Claim Management Offer To OEMs?

Warranty claim management is one of the equipment OEMs most vital and squeezing issues. Vehicle OEMs and their authorize dealers utilize warranty to win and hold consumers. In return, the consumers hope to be given longer warranty period. Dealers are frequently squeezed between consumers and OEMs, to match the bumper-to-bumper warranties but in the end customers receive warranties with cost burden. Few topics bring up a larger number of issues and encourage more discussion than the length of warranties. Automotive warranty claim management has turned out to be one of OEMs' most imperative selling tools. But to keep that technique from exploded backward in the long haul, system quality and shorter discovery to correction cycles must go with longer warranties. A major dread of dealers is that automotive warranty claim management expenses will be charged without legitimate proof and legitimization. Also, with existing manual procedures, OEMs concur that it will be troublesome ...
Read more