Ask For Technical Assistance Through Intelli Technical Support System

In automotive industry, whenever any issue is faced by end customer or even for fixing the issues which comes up on any stock or parts which is in dealer’s inventory, Dealers are the first point of contact to resolve the issues. Every original equipment manufacturer and dealers aims to provide better after Sales Service to their customers. With the lack of proper resolution of the multiple issues and challenges faced by dealers, they will not be able to provide better service to the customers. If dealers are able to resolve the same in minimum time, End customer will have more trust on the dealers which helps in building brand value in the customer’s mind. Intelli Technical Support Module has come up as a solution to address the issues faced by dealers and plays a vital role in documenting the issues or problems which dealer are facing and therefore it help original equipment manufacturer to provide the solution of the same.

With the change of time; Technology also changes and original equipment manufacturer keeps on upgrading the different products which are already available in the market to exist in the competitive automotive industry market. Original equipment manufacturer enhances the different products in terms of the design of the product, the functionality of the spare part and accessories and other technical and non-technical changes. Original Equipment Manufacturers need to provide information about such updates to dealer on a real time basis. If the dealers are not updated with the changes that Original equipment manufacturer has done on spare parts and accessories and with the lack of proper information, Dealers will not be able to fix any issue that may come on these products, spare parts and accessories which further will increase multiple business issues.

Intelli Technical Support Module system help dealer in raising a request for technical assistance required by dealer with respect to the issue they are facing against any product. Intelli Technical support system act as a tool to dealers with which Dealers can create and submit the technical request for the different support which dealer required from original equipment manufacturer. If the dealer do not have all the information available at the time of creation of technical request, Dealers do not have to worry as Intelli technical support module is equipped with the functionality that dealers can save their intermediate work without losing the current details which they have entered in the technical request and when dealer has all the information available with them, they can refer to already saved technical request and can fill up rest of the details. Once all the required details are filled they can submit the technical support request to original equipment manufacturer for the solution. Thus Intelli Technical Support system helps both original equipment manufacturers and dealers in handling the different queries and it also helps in providing updated resolution to all the users.

There are issues which are critical in nature and there are some other issues which are of low priority. Intelli Technical Support Module system enable dealer to set the priority of the technical issue which they are creating and submitting to Original Equipment Manufacturers. Dealers can categorize the technical request every technical request put emphasis on individual product. This helps original equipment manufacturers in separating the request and based on the priority, Original Equipment Manufacturers can work on those technical requests submitted by dealers and can provide the solution to dealers. With priority based solution dealers are able to get the solution from original manufacturer on time and this increases the level of satisfaction to dealers.

Motive of every original equipment manufacturer and dealers is to deliver better after Sales Service to the customers. With the absence of updated solution of the issues which dealers were facing, Dealer will not be able to assist customer in their queries which the customer has with respect to the products or spare parts. Thus it is very important for original equipment manufacturers to provide solution of every technical request raised by dealer.

For more information and details about Intelli Technical Support System and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.

Location: Unit No. 202 & 203, II Floor JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018, India

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