Why Future Of Automotive OEMs Is Bright With Technical Support Module (TSM)?

Automotive OEMs are still working through the manual processing and increasing their issues due to slow process of work. OEMs need to automate themselves in order to grow. Technology plays an important role in increasing the productivity of an organization.

Automated software monitors and maintain the complete process of an organization. They can instantly send reports to the concerned person, before the problem becomes big.

In an OEM network, there are hundreds of authorized dealers listed that further have users working on the service stations. Through manual processing, it's impossible to listen to queries from hundreds of dealership and solve them. The need is of automated software that can handle all such queries automatically. Keeping all such things in mind, Intellinet has developed technical support module for automotive OEMs.

Field technical report module

This module is designed from Intellinet to facilitate OEMs and automate the complete process of problems logging and getting a resolution at the earliest. The help desk software by Intellinet helps dealers and OEMs in registering complaints on the online platform and checks the status of the same until that is not resolved.

Let's Have a look at  Three Parts of TSM - 
  1. TAR: This is the first section of TSM where OEMs and dealers login and register their problems. Technical assistant request or TAR is submitted by dealer and it goes to SM or other appointed person in OEM. In TAR, dealers elaborate their complete observation and problem. Moreover, dealers can also supplement TAR with VIN number to facilitate OEM in finding the root cause of problem. After receiving TAR, SM tries to respond as many TAR as possible according to the details available. And, rests of the TARs are combined to create FTR.
  2. FTR (Field Technical Report): Field technical report module is capable to provide a broad view of problems faced by field technicians to the back office representatives. It is also consisted of various cases in which dealers are facing issues. The case details consists of exact part numbers and they are unique one. Back office representatives try to solve as many as issues they can from the details available. But if they are not able to provide solution of all the cases, they combine FTRs and form a "product concern". Now, all product concern will be visible to concerned supplier after he logs in to the system.
  3. Product Concern: It is 3rd section of TSM that provide 360 degree view of the issues, apart from its description in case details. Also, the portal gives the facility to user where OEM can attach details like - image or videos.
Advantages

Have a look at the advantages of TSM:
  • Communication: This module also gives the communication facility through the platform. OEMs and dealers can connect with each other through that platform. OEMs and dealers can connect with each other through chat option, in order to facilitate business process.
  • File Attachment: Help desk software also comes with the feature of attaching various kinds of attachments. Users can attach files like, excel, word or PDF as per their convenience. Attachment section is also integrated with intelli mobile app and users can also attach images and video by sync it with mobile app.
  • Instant Alerts: TSM comes with the instant mail alert feature. OEM and dealer are notified through mails on submission of any request.
  • Quick Integration: It's easy to integrate the technical support module with other software's of Intellinet. Some of them are iWarranty, iWikki.
Technical support module is complete package for automotive OEMs. Its mechanism is so simple and efficient that all the entities (OEMs and dealers) will be able to see the pending request from their end. Also, they can be answered within time. The help desk software have all the necessary features that an OEM or dealer needs to perform their business functions efficiently. It will also increase the business productivity.

If you have any query about the same, feel free to connect with the team Intellinet at www.intellinetsystem.com 
Location: Unit No. 202 & 203, II Floor, JMD Megapolis, Sohna Road, Sector 48, Sector 48, Gurugram, Haryana 122018, India

Comments

Post a Comment

Popular posts from this blog

Top 5 benefits of Electronic Spare Part Catalog for OEM

Image
In past few years, digitalization has taken place at quite a fast pace. Every business is looking forward to digitalizing manual processes for the effective and efficient functioning of the organization. OEMs are also digitalizing their spare parts catalogue for easy spare parts management, spare identification and a lot more. Digitalizing spare parts catalog offers multiple benefits to OEMs, below listed are the top 5 benefits of electronic spare parts Catalog for OEM, let’s have a look – Huge Cost Saving – New spare parts keep on approaching the market every now and then which generates the need for updating catalogue on regular basis. However, updating manual catalogue is a time consuming and costly process as it requires entire catalog to be reprinted and redistributed. Digitalizing spare parts catalog reduces this cost to the minimum as with digital catalogue, OEMs only need to make changes via admin panel and it reflects to the dealers worldwide. This leads to...
Read more

What is the need of Integrating Dealer Management System With Electronic Part Catalogue?

In a world wherever social and economic conditions are perpetually dynamic and competition is fierce, automobile dealers should stay profitable so as to retain management over the long run of their businesses. Online market is proving to be one in every of the quickest and most profitable avenues for mercantilism inventory. Dealer Management System for automotive spare parts is comprehensive software that simplifies regular operations, increasing performance potency. It covers each stage of spatial arrangement operations and every interaction with OEMs and dealers. This DMS also save time and money. It's a functionally wealthy, high speed, integrated application that allows quick and correct deciding support. DMS has been created to grant dealers the flexibility to regulate multiple franchises with just single software. But at some instances it lacks behind and need to integrate with electronic part catalog . Need For Integration Here the thing is with so many features DMS a...
Read more

What Innovation Will Automotive Warranty Claim Management Offer To OEMs?

Warranty claim management is one of the equipment OEMs most vital and squeezing issues. Vehicle OEMs and their authorize dealers utilize warranty to win and hold consumers. In return, the consumers hope to be given longer warranty period. Dealers are frequently squeezed between consumers and OEMs, to match the bumper-to-bumper warranties but in the end customers receive warranties with cost burden. Few topics bring up a larger number of issues and encourage more discussion than the length of warranties. Automotive warranty claim management has turned out to be one of OEMs' most imperative selling tools. But to keep that technique from exploded backward in the long haul, system quality and shorter discovery to correction cycles must go with longer warranties. A major dread of dealers is that automotive warranty claim management expenses will be charged without legitimate proof and legitimization. Also, with existing manual procedures, OEMs concur that it will be troublesome ...
Read more