Request For Technical Assistance From Original Equipment Manufacturers Through Intelli Technical Support System

There are multiple technical issues which dealer face in the day to day life and original equipment manufacturer have the solution to all these issues but with the lack of proper system in place by Original Equipment Manufacturers, gap between issue and solution always keep on increasing which results in improper coordination and lack of knowledge transfer and support between dealers and original equipment manufacturer. This technical support may differ from one product to other product or from one spare part to another spare part. If dealers are able to able to resolve the same in minimum time, End customers will have more trust in the dealer which helps in building brand value in the mind of the end customer. Intelli Technical Support System helps both original equipment manufacturers and dealers in handling the different queries and it also helps in providing updated resolution to all the users.



At times while facing the issue in the product manufactured by original equipment manufacturer, Dealers do not have the solution of the issue or problem which has come up and as it is not possible for every Original Equipment Manufacturers to personally visit to dealer and listen to the problems which dealers are facing, Intelli Technical Support System has come up as a solution to address the issues faced by dealers and plays a vital role in documenting the issues or problems which dealer are facing and therefore it help original equipment manufacturer to provide the solution of the same. Intelli TSM system is an online web based solution which can be easily accessed by dealers and they can raise the request for technical support they required. While creating the technical support request by the dealers, if the dealer do not have all the information available at the time of creation Intelli technical request support system is equipped with the functionality that dealers can save their mid work without compromising the current details which they have already entered in the Intelli technical assistance request system and when dealer has all the information available with them, they can refer to already saved technical request and can fill up rest of the details.

Intelli technical request support system is easy to use and with user friendly interface it enables dealer to elaborate the issue which they are facing. Dealers can raise the technical issue they are facing by documenting the issue which has come up in product and based on the analysis and investigation done by dealers. There is no need for Dealer to worry to collect all the information which they need to provide in technical support request at the time of creation of request and they can create and submit the same in series of different steps as per their need. They can also so let original equipment manufacturer knows the probable cause of the issue which has come up. If dealer has tried out any solution to fix the issue as well, they can also let original equipment manufacturer to know the action which dealer has taken to sort out the problem.

The system act as a tool to dealers with which Dealers can create and submit the technical request for the technical support, they required from original equipment manufacturer. If dealers are able to resolve all the issues which customers are facing in the product, brand value will increase which in turn results in more revenue to dealers and original equipment manufacturers. Intelli technical request system thus not only helps the dealers in rapid resolution but also helps in building a robust relation between dealers and original equipment manufacturers.

For more information and details about Intelli Technical Support System and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.

Location: Unit No. 202 & 203, II Floor JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018, India

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