How Warranty Management Solution Can Help OEMs In Achieving Desired Goals?
According, to a recent study the top priorities for organizations is to improve client satisfaction, after that comes the managing costs objective, increasing revenue and increasing product quality. Original Equipment Manufacturers (OEMs), equipped with the latest and best product knowledge, can easily enhance client value and quality of product.
But the noticeable thing is that how can a manufacture equipped with only best knowledge can fulfill the above states objectives? OEMs can opt for warranty management system, as a solution to this.
If any warranty management software generates a product record history, it becomes very simple to trace the merchandise history throughout its service life cycle. With this info, makers will gain valuable insight into the life cycle of a product that successively provides insight for service enhancements. That's why OEMs, nowadays, are looking for warranty management solution with a strategic perspective.
To fulfill these objectives OEMs needs to upgrade their existing system by integrating warranty management solutions that will use advance technology and features to churn data of an OEM into some meaningful solution. And this info will help the OEMs to meet the objectives and improve its services that they offer to clients. With real-time analytics in place, OEMs can automate the process that will result in gaining substantial productivity, claim management; defected parts data, part exchange and also it will help in retain customer value.
The Challenge
A top level automobile OEM was facing challenges related to warranty issues and logistics system of parts. Clients weren't glad with the standard of apparatus and therefore, there have been frequent complaints. In addition, the time interval to service requests was high compared to competitors.
The organization was unable to attain the Key Performance Indicators (KPI) for warranty and repair components. The largest blow was that each, internal and external customers were protesting regarding the method failure.
The Resolution
With immediate result, the OEM incorporated a warranty management system for the clients. After implementation, streamlining processes and communication channels ensured that the parts warranty KPIs were met. Also, through this the analytics system tracked the product throughout their lifecycles and provided key insights to evaluate performance throughout the chain. Moreover, it helped the OEM capture the service time taken by dealers, thereby keeping a check on parts returned and claim process. It generated an efficient internal method and helped vastly in managing and fascinating internal and external customers.
Key Benefits
Intellinet system has also introduced such a warranty management solution that can help OEMs to meet the above stated objectives and able to provide the key benefits. It can help large and small both types of OEMs and manufacturers, irrespective of their region or location, because of its worldwide availability. Also, the software is available into various languages. One can connect with us at www.intellinetsystem.com for additional information.
But the noticeable thing is that how can a manufacture equipped with only best knowledge can fulfill the above states objectives? OEMs can opt for warranty management system, as a solution to this.
If any warranty management software generates a product record history, it becomes very simple to trace the merchandise history throughout its service life cycle. With this info, makers will gain valuable insight into the life cycle of a product that successively provides insight for service enhancements. That's why OEMs, nowadays, are looking for warranty management solution with a strategic perspective.
To fulfill these objectives OEMs needs to upgrade their existing system by integrating warranty management solutions that will use advance technology and features to churn data of an OEM into some meaningful solution. And this info will help the OEMs to meet the objectives and improve its services that they offer to clients. With real-time analytics in place, OEMs can automate the process that will result in gaining substantial productivity, claim management; defected parts data, part exchange and also it will help in retain customer value.
The Challenge
A top level automobile OEM was facing challenges related to warranty issues and logistics system of parts. Clients weren't glad with the standard of apparatus and therefore, there have been frequent complaints. In addition, the time interval to service requests was high compared to competitors.
The organization was unable to attain the Key Performance Indicators (KPI) for warranty and repair components. The largest blow was that each, internal and external customers were protesting regarding the method failure.
The Resolution
With immediate result, the OEM incorporated a warranty management system for the clients. After implementation, streamlining processes and communication channels ensured that the parts warranty KPIs were met. Also, through this the analytics system tracked the product throughout their lifecycles and provided key insights to evaluate performance throughout the chain. Moreover, it helped the OEM capture the service time taken by dealers, thereby keeping a check on parts returned and claim process. It generated an efficient internal method and helped vastly in managing and fascinating internal and external customers.
Key Benefits
- Customer management & Involvement
- Comprehensive coverage & analytics
- Increased whole believability
- Reduced prices complaints
- Process Enrichment
- Improved potency of onsite service needs
- Lesser turnaround
Intellinet system has also introduced such a warranty management solution that can help OEMs to meet the above stated objectives and able to provide the key benefits. It can help large and small both types of OEMs and manufacturers, irrespective of their region or location, because of its worldwide availability. Also, the software is available into various languages. One can connect with us at www.intellinetsystem.com for additional information.
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