Why do Businesses Need Warranty Management System?

Warranties are provided to the consumer as a certificate from the seller regarding the quality of the product. It serves as a promise to the customer that their purchase is protected, in case something goes wrong with the product. That is one side of the coin. The other side is, though important, warranties prove costly from the OEM’s point of view. Mismanagement, operating cost, fraud claims are some of the factors that cause loss of time and money for OEM. Managing warranties can be a difficult task due to the size of the information involved. The need is for a solution that is easy to deploy, use and can streamline the top to bottom of the warranty process.

Warranty Management System

One such effective solution is a module that creates administers, processes, and tracks warranty coverage of a product for its entire lifecycle. Intelli warranty management system is the very module we are talking about. Ineffective warranty management can prove to be the biggest reason when it comes to losses. therefore the ability to view and track warranty coverage becomes essential for OEMs and keeping this in view Intellinet developed a warranty management system.

Let's not focus on the how, but then why? Why businesses need this system:

  • Streamlined Warranty Management: When a claim is raised, an effective management system will streamline the process that will reduce costs, and shorten the claim pay-out time.
  • A Comprehensive Approach: A right warranty management process will remove all grey areas, that allow taking advantage of the system.
  • Visibility: When customer-facing employees and technicians have access to the right information they can easily identify when warranty dispensation will apply to a transaction.
  • Customer Satisfaction: Automated warranty management process guarantees faster service and accurate invoices resulting in a higher level of customer satisfaction.
  • Streamlined Warranty Registration: The system will properly tag the product warranty to the customer details so that the warranty is effective from the registration date.
  • Business Integration: Intelli warranty management system will establish integration with other critical business processes such as customer service, field service, inventory, purchasing, and accounting.
Manufacturers create products with the hope that they will outlive the customer's expectations. However, things can go haywire anytime and this warranty will be the key to maintaining the trust in the quality and service of the product. Warranty management systems are the benefactor of it.




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