Making the Task of Dealership Inspection, A Walk in the Park

A customer’s buying decision is highly influenced by additional benefits offered, quality of service, hospitality, and ambiance of the store. These factors clubbed with the brand’s name and product quality help a customer make the buying decision. Now, the product quality is in the hands of the OEM, therefore they pay much attention to other improvements. Therefore to keep the standard of service and quality high at the dealerships, original equipment manufacturers conduct regular audits and inspections. To ensure that the amenities at the dealer store are as per the standard and if the services offered by dealers are satisfactory or not, audits are scheduled from time to time.

The audit process in itself is very cumbersome. The auditors have to visit different departments and areas and make a keen observation of every small detail and record it on a paper checklist. Once the observation is done, the auditors prepare a report which is sent to the OEMs for analysis. Improvements are suggested to the dealer and they have to make those corrections and improvements. This is something the auditors have to perform at several dealerships of the OEM. This process is not only time-consuming but requires a lot of manual work.

This generated the need for an easy, simple to use solution that could minimize time and manual labor. Then came the Mobile Based Dealer Visit Report system introduced by Intellinet which completely transformed the way these audits are conducted. The system allows the auditor to record and observe everything in the software on a predefined checklist. Being mobile, the auditor has the flexibility to conduct the audit at their will. The audit report is generated in the software itself and sent to the OEM.

The process becomes so much convenient and easy. The auditors can finish audits much faster as compared to manual processes and can cover a large number of dealer locations. The software has a facility to schedule and re-schedule the visits and sends alerts to auditors. This way they will never miss on any audit. For OEMs, they get options to modify the checklist as per different products. They can quickly get the audit reports and accordingly act on it.

The main aim of technology is to make life simple. This is exactly what a mobile-based dealer visit report system does. It saves time for you and help you achieve quality which is a total win-win solution.

Location: Unit No. 202 & 203, II Floor JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018, India

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