Remove Impediments in Providing Better After Sale Service Through Intelli Warranty Claim Management System

 There are multiple products which are available in automotive market and while deciding on which product to buy, customer always think of the warranty as an assurance of product quality, its terms and conditions and based on the better after sales service provided by original equipment manufacturer, customer buy the products of that brand. If original equipment manufacturers are not able to manage the warranty claim properly, it deteriorates the brand image in the market and both dealers and customer starts moving away from the brand. Intelli Warranty Claim Management System not only helps original equipment manufacturer to manage the warranty of the different products but also help them in increasing the experience of dealers in making the after Sales Service better. As dealers find Intelli WMS easy to create and submit the claim to original equipment manufacturers, it also provides the functionality to Dealers to easily track the claims submitted to Original Equipment Manufacturers.

Unified Solution to Return the Part back to Original Equipment Manufacturers

Once any dealers submit the warranty claim to Original Equipment Manufacturers, Original Equipment Manufacturers analyze the data input in the claim in Intelli warranty Claim management system. Original Equipment Manufacturers always check the reason why the product has been failed and the action taken by dealer in order to resolve the issue. They also check the probable cause of failure of the part in working properly. It is important for original equipment manufacturer to check and investigate as to why the part of the product has been failed. To analyze, Original Equipment Manufacturers needs to inspect the part physically.  Intelli warranty Claim management system provides the functionality to original equipment manufacturer with which with just few steps they can request the dealer to return the part which has been damaged back to original equipment manufacturer. Once Original Equipment Manufacturers raises the part return request, alert gets send to dealer for part return request. Intelli warranty management system is integrated with Logistic service providers system thus making it an automatic process to return the part by dealer to original equipment manufacturer. With just few clicks, dealers can contact logistic service provider to pick the part from desired location of the dealer. With the integration of Intelli warranty management system with the system of the logistics service provider, both dealers and original equipment manufacturer can track the real time location of the part. Once the default part reaches to original equipment manufacturer, they do further analysis and investigation of the part as to why the issue has come up in the part and what action they can take not to have such issue again in those parts. Intelli warranty Claim management system provides real-time tracking to both dealers and original equipment manufacturer right from creating a claim by dealers, submitting the same by dealers to original equipment manufacturer till further analysis and investigation done by original equipment manufacturer.

Manage Recall of Mass Products

In Intelli warranty claim management system, it is possible for original equipment manufacturer to manage recall of multiple products where original equipment manufacturer has identified some manufacturing defects. Intelli WMS system provides flexibility to original equipment manufacturer users to manage the recalls or campaigns in system. They can define the campaign, start and termination dates and can map the products as required to recall. System has equipped original equipment manufacturers to define and manage the records of product which may be at dealers’ showroom or have been sold to end customers based on the ownership of the product. Once any campaign is launched auto notification has been sent to all the dealers so that they get to know about the campaign immediately and they can start to identify the required products to fix the issue for which campaign has been launched. They can then take further action as needed. They can create and submit claims for those products which qualify for those campaigns. Once any campaign is closed, dealer will not be able to create campaign type of claim for that specific product and can submit normal claim.

With ease of using this online web-based solution, Dealers finds them satisfied with after sale service provide by Original Equipment Manufacturers. Dealer’s satisfaction helps in more collaboration between Dealers and Original Equipment Manufacturers. There are many technical challenges which Dealer may face while creating and submitting the claim to Original Equipment Manufacturers if Warranty Management System is not robust and technically sound. Solution as Intelli Warranty Management System analyzed and overcome the dealers in facing the challenges in creating and submits the Warranty Claims and in the processing of the submitted claims faced by Original Equipment Manufacturers. Intelli Warranty Claim Management System is a one stop solution available to original equipment manufacturer which is capable of handling the increased volume of warranty claim and in end to end managing of all the warranty claims created and submitted by dealers.

For more information and details about Intelli Warranty Claim Management System and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.