Overcome the Challenges in The Way of Easy Part Return with Intelli Warranty Management System

There are multiple products which are available in automotive market and while deciding on which product to buy, customer always think of the warranty terms and conditions and based on the better after sales service provided by original equipment manufacturer, customer buy the products of that brand. By providing a better After Sales Service to both dealers and end customers, original equipment manufacturers are on their way to add value in the service provided to them. In this effort of adding value to dealers and customers and Intelli Warranty Claim management system plays a vital role. At times, while processing of warranty claims, original equipment manufacturers need the part back for further analyses. Intelli Warranty management system is equipped with the functionality of the part return process where it is not only easy for original equipment manufacturer to raise the request to return the part by dealer to the desired location but also it is be easy for dealer to return the part to original equipment manufacturers and track the same during transit.

Process of part return is so simple in warranty management system. While analyzing the claim submitted by dealers, original equipment manufacturer goes through different details as to which part has issue, what is the issue and probable cause of issue. In lite of these details, original equipment manufacturer can request dealers to return the part for their further analyses. Whenever original equipment manufacturer places a request to return the part to dealer through Intelli warranty claim management system, dealers get an alert that part return request has been placed by original equipment manufacturer. Based on the part return request, dealer with just one click intimate the Logistic service provider to pick up the part from dealers’ location. The Logistic service provider picks the required part. Both dealers and original equipment manufacturer can track the location and progress of the part return request on real time bases. With the integration of Intelli warranty management system with the system of the logistics service provider, both dealers and original equipment manufacturer can track the real time location of the part.

Once the part reaches to the desired location of original equipment manufacturer, they takes the required action on that faulty part and do their analysis as to why the issue has been raised in the claim has happened and based on the analysis, original equipment manufacturer can take the required decision based on business rules and can send the same to engineers for their further analysis. Part return request help Original Equipment manufacturer to analyze the reason of the issue that has come up in the part and the further investigation they will do in those parts to make it fit and default free.

Intelli Warranty Claim Management System not only helps original equipment manufacturer to manage the warranty of the different products but also help them in increasing the experience of dealers in making the after Sales Service better. Intelli WMS has makes the process of part return cost-efficient and with integration of services with Logistic provider it has made the Part written process automatic with very less manual intervention.

For more information and details about Intelli warranty claim management system and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.