Make Warranty Management an Easy Process to Handle with Intelli Warranty Claim Management System

Whenever any issue which has come in product has been fixed by dealers, they raise the claim against the part which is faulty part. Dealers need to do their investigation and based on that they need to repair the part. They also need to employ labor and other charges and fixes the issue which has happened in any product or part. If the product or part is under warranty, they will raise the claim to Original Equipment Manufacturers so that they can reverse them the expenses made on behalf of Original Equipment Manufacturers for fixing the issue. There are many technical challenges which Dealer may face while creating and submitting the claim to Original Equipment Manufacturers if Warranty Management System is not robust and technically sound. Intellinet Systems analyze the challenges faced by Dealer in creating and submit the Warranty Claims and in the processing of the submitted claims faced by Original Equipment Manufacturers and has come up with the solution as Intelli Warranty Claim Management System.

The challenges faced by Original Equipment Manufacturers if managing warranty claims using conventional methods include but not limited to communication with Dealers, longer claim processing time, investigations needing different inputs and responses given by dealers in claim form, authentication of data entered in claim, inspection of the historical claim already submitted by dealers, supportive documents attached, internal remarks which is used for internal determination, approving or rejecting the claim and in final settlement of claim. Intelli Warranty Claim Management System uses latest technology and algorithm with which life cycle of the claim has got reduced. This lessening in life cycle of the claim has made it possible for early reimbursement of the claim submitted by Dealers and Original Equipment Manufacturers are able to take sooner decision on the claim submitted to them for their evaluation. iWMS web-based solution comes with a unique feature with which dealer and original equipment manufacturer can communicate with each other. This communication helps in exchanging of remarks and comments which ultimately results in avoiding any dispute between Dealers and Original Equipment Manufacturers and making early settlement of claim possible This exceptional feature reduces the time of communication between the two as a result reducing the overall life cycle of claim settlement. Intelli warranty claim settlement system increases collaboration and coordination between Dealers and Original Equipment Manufacturers by real time communication between the two users and this brings higher level of satisfaction to Dealers and Original Equipment Manufacturers.

Intelli warranty claim management solution is equipped with the functionality of attaching the images, videos or any other required documents so that Original Equipment Manufacturers can have more clarity about the claim submitted and based on these attachments; they can decide whether to accept or reject the claim. Attachment again helps in bringing transparency as Original Equipment Manufacturers has the clear proof or evidence about the issue raised and fixed by Dealers and this develop the sense of trust towards each other. In normal course of business, it may happen that Original Equipment Manufacturers required the fault part back to analyze the issue that has come in the part. For this, Original Equipment Manufacturers raises Part return request. Logistic service provider goes to dealers to pick up the part. Whenever Logistic service provider reaches to Dealer’s location to pick up the part, due to one or other reason Dealers may not be able to transfer the part to Logistic service provider. In this case if Warranty System is not able to handle this business scenario then it will be very problematic for Original Equipment Manufacturer to again request the logistic service provider for picking up of the required part. Intelli warranty claim management system is technological advance and has provided the solution of this business case as well with just one click, if due to any reason Logistic Service Provider are not able to pick up the part from Dealer’s location Original Equipment Manufacturers can reschedule the pickup of part in just one click and Logistic service provider can revisit to Dealer’s location as per the new schedule.

If Warranty Management System does not provide transparency between Dealers and Original Equipment Manufacturers, both Dealers and Original Equipment Manufacturers will lose trust in each other and will result in the loss of business to both. If warranty management system is too complicated, it will not be easy for both dealers and Original Equipment Manufacturers to use the system and the whole goal of providing better after sale service of original equipment manufacturer fails. Intel warranty management system is an online system which is available 24/7 to Dealers and they can access the system as per their availability.

For more information and details about Intelli warranty claim management system and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.