Digital Way to Seek Technical Solution From OEM Through Intelli Technical Assistance Request System

There are cases when Dealers require technical support from original equipment manufacturers and this technical support may differ from one product to other product depending on the type of issue that has come in the product. Original Equipment Manufacturers keep on looking for online web based solution with which dealers should be able to raise technical request to original equipment manufacturers and original equipment manufacturers should be able to provide resolution to all such technical request. With the lack of proper resolution of the multiple issues and challenges faced by dealers, dealers will not be able to provide better service to the customers and in the absence of proper knowledge from original equipment manufacturer, Dealer will not be able to fix issues in the product. Intelli technical assistance request system provides one of the most critical features to dealers with which dealers can create and submit the issue to original equipment manufacturer for technical assistance and original equipment manufacturer then can provide resolution of the issue.

Different Dealers are located across different regions; it is not possible for original equipment manufacturer to personally inspect each and every product and provide resolution. With the lack of proper system in place by Original Equipment Manufacturers, gap between issue and solution always keep on increasing which results in improper coordination and lack of knowledge transfer between dealers and original equipment manufacturer. Dealers can ask for assistance by creating the technical request through Intelli TAR system and can explain the issue which they are facing and in what product. Dealers can also provide attachments in the form of images or videos which help original equipment manufacturer to do the root cause analysis of the issue. Based on the detailed information which dealer has they can create technical request against the different issues in Intelli Technical Request system and can submit the same to original equipment manufacturer. With the detailed investigation, original equipment manufacturer provides the resolution of the issue which dealer are facing. With the absence of updated solution of the issues which dealers were facing, Dealer will not be able to assist customer in their queries which the customer has with respect to the products or spare parts. Thus, it is very important for original equipment manufacturers to provide solution of every technical request raised by dealer.

Intelli Technical Assistance Request System is an online web based system which bridges the gap between any issue faced by dealer and solution which Original Equipment Manufacturers can provide. Dealers can mark the issue based on priority to put emphasis on the issue that dealer is facing in individual product. This helps original equipment manufacturers in separating the request and based on the priority, Original Equipment Manufacturers can work on those technical assistance requests submitted by dealers and can provide the solution to dealers. With solution which is based on priority, dealers are able to get the solution from original manufacturer on time and this increases the level of satisfaction to dealers.

If dealers are able to able to resolve the technical issue that has come in any product in minimum time, the customer will have more trust on the dealer which helps in building brand value in the mind of the customer. With this, we can say that Intelli Technical Assistance Request system helps both original equipment manufacturers and dealers in handling the different queries and it also helps in providing updated resolution to all the users. Intelli TAR system has come up as a digital solution to notify the issues faced by dealers and plays a critical role in documenting the issues or problems which dealer are facing and therefore it helps original equipment manufacturer to provide the solution of the same on time.

For more information and details about Intelli Technical Assistance Request system and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.

Location: Unit No. 202 & 203, II Floor JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018, India

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