Digital Way to Resolve Issue Faced by Dealers Through Intelli Technical Support System

There is a famous saying for every issue, there is one or more solution which is available. In any industry, Dealers are the first point of contact for any issues which is faced by end customer or even for fixing the issues which arise at any stock or parts which is in dealer record. With more and more products launched by original equipment manufacturers in the market, challenges and issues with respect to those products and spare parts used in those products increases and without the complete knowledge about those products and spare parts, Dealer faces issue in fixing the problem which comes in the product hence there is always a need of a platform where dealers can raise their issue and can seek technical solution from original equipment manufacturers. Intelli Technical Support System has come up as online solution to address the issues faced by dealers and plays a vital role in documenting the issues or problems which dealer are facing and therefore it helps original equipment manufacturer to provide the solution of the same.



Intelli Technical Support System is accessed by dealers with which they are able to raise their issues and problem which they facing with respect to different products to Original Equipment Manufacturers. Whenever dealer faces any issue or problem with respect to any product or part and if they do not have the solution to the problem, they need to provide certain basic details and information with respect to the issue or problem they are facing in the product while creating any technical request. Based on the issue of the problem which Dealer is facing, they can set the priority of the request and once original equipment manufacturer receives technical request submitted by dealer, they can provide the solution of those request based on the priority set by dealer. With the marking of priority of the technical request by dealer, it has become easy for any original equipment manufacturer to decide on to which technical request need to be focused first and then they can resolve all the technical requests accordingly.

Intelli Technical Support System provides the functionality to users to attach different images or even they can create and attach the videos about the issues and can send the same to original equipment manufacturer. As Dealers are located across different regions; it is not possible for original equipment manufacturer to personally inspect each and every product. Therefore, these attachments in the form of images or videos help original equipment manufacturer to do the root cause analysis of the issue and with the detailed investigation, original equipment manufacturer provides the resolution of the issue which dealer are facing.

With the lack of proper resolution of the multiple issues and challenges faced by dealers, dealers will not be able to provide better service to the customers and in the absence of proper knowledge from original equipment manufacturer, Dealer will not be able to assist customer in their queries which the customer has with respect to the products or spare parts they want to buy. If dealers are able to resolve the same in minimum time, End customer will have more trust on the dealers which helps in building brand value in the customer’s mind.

For more information and details about Intelli Technical Support System Module and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.

Location: Unit No. 202 & 203, II Floor JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018, India

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