Why Original Equipment Manufacturers Should Own Intelli Warranty Management System

Management of Warranty process is never the top priority of Original Equipment manufacturers and they always keep on postponing the automation of warranty process. OEM manages warranty process which involves more manual efforts. This manual process is not only time consuming but manual processing of claim could result in taking incorrect business decision by Original Equipment Manufacturers. With Automated Warranty Management System, Original Equipment Manufacturers manual efforts gets reduce and with technology driven solution, OEMs now includes Warranty Management System in their top priority list.

There are multiple paybacks which automated Intelli Warranty Management System gives to manufacturers. These benefits are for both Dealers and Original Equipment Manufacturers.

• Authorized Access Only – Warranty Data is very critical. As the details in Warranty Management System capture Dealer details, Customer details, specifications of Products and Parts, different warranty coverage etc., it is very important that all the information should be accessed only by authorized user and not by everyone. Intelli Warranty Management System uses data security features with which it safeguards the data entered in the system. With user access control mechanism, it is not possible for any un-authorized user to access Intelli Warranty Management System and therefore only Dealers and Distributors will be able to access the iWMS if allowed by Original Equipment Manufacturers.
  
• Redundancy of Dealers – Running of dealership is not a one-day activity but it is a regular process but at times it happens that due to business requirement, economic situation or any other reason, business relations between Dealers and OEM ends. In such a situation, all claims pending in warranty system must also needs to settle before revoking the dealer access. Intelli Warranty Management System helps OEM in handling this business scenario in a very simple way. iWMS prompts OEM about all the open claims against such dealers so that they can take the required action against all open claims for final settlement with Dealers. This helps in bringing transparency between both.
  
• Dedicated Service Manager – To provide better service by Original Equipment Manufacturer to any dealer or customer, it is very important to keep a constant communication with each other. This efficient communication requires regular updates about the warranty claim to dealer at every stage of life cycle of Claim management. Also, intelli warranty management system allocates every dealer with the dedicated Service Manager. This mapping helps Dealer in contacting the original equipment manufacturer. This allocated Service Manager is a single point of contact (SPOC) for all queries or issues faced by Dealer with respect to any claim and all of his queries can get resolved by this single point of contact.
  
• Better After sales Service – For any dealers and customer, After Sales Service is a key factor for them to remain attached with any brand. If the After Sales Service is not handled properly by original equipment manufacturer, they may lose the dealers and customer. At times, dealers find it too difficult to manage and tracking the claims submitted by them if there is no proper Warranty Management System is in place. Dealer doesn’t want to take the pain of managing the claims manually. And when Dealers feel that the Claim management is not handled by original equipment manufacturer professionally, chances of leaving a business by dealer increases therefore it is very important for any original equipment manufacturer to have a robust and technological Warranty Management System in place.

Intelli warranty management system is equipped in handling warranty and Claim management with customize solution. iWMS can be customized as per the requirement of original equipment manufacturer and hence OEM not only will be able to manage and tracing the claims effectively and easily but they can also increase the periphery of after Sales Service which they provide to Dealers. With quality after sale services and customize software like intelli warranty management system, trust between dealers and original equipment manufacturer increases which helps in bringing transparency in the business and increasing the same.

For more information and details about Intelli warranty management system and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.