Intelli Warranty Helps in stopping Fraud Claims

Whenever any customer faces any issue in the product, they visit the dealer and get the issue in the product fixed. Based on the analysis and investigation done by the dealers on the issue faced by customer, they create the claim and submit the same to Original Equipment Manufacturer. Claims which are submitted to OEM are then analyzed by them and based on their findings and investigation, Original Equipment manufacturer take the action accordingly and accepts or rejects the claim.

Though original equipment manufacturer take utmost care while analyzing the submitted claim by dealers, they do their investigation keeping all the business rules into consideration, there are still chances where the dealer has submitted a claim which is against business rules, terms & conditions and warranty. If the warranty management system is not technically sound, this may result in accepting of a fraud claim which should have been rejected by OEM.

With Intelli Warranty Management System, chances of accepting a fraud claim by original equipment manufacturer are minimum hence it provides a clear picture to original equipment manufacturer in their investigation so that they can decide whether to accept or reject any claim submitted by dealer.
intelli warranty management system has put checks and validations at every stage of the claim throughout the life cycle of the claim. There are checks which are deployed while creating and submitting the claim by dealer to OEM and even after the claim has been submitted by dealer, there are certain business validations and checks which work during the final settlement of the claim. All these checks which works at different stages of the claim help original equipment manufacturer in stopping the dealer in not only submitting the fraud claim but also help OEM in detecting the fraud claim at different stage of the claim during the life cycle of the claim.

Structure of intelli warranty management system has been designed in such a way that even if dealer has entered the incorrect detail in any claim original equipment manufacturers are able to check if the details entered by dealers are as per define rules and warranty or not and thus  iWMS  helps in detecting the fraud claim.

While taking the decision on any claim, there are certain alerts and warnings which gets prompted by intelli warranty management system to original equipment manufacturer with the help of which they can check if the data entered by dealer matches with the claims already submitted in the past and intelli warranty system also verifies all the claims submitted earlier by the dealer and show messages about all such claims to original equipment manufacturer so that based on historical claim details, they can take the decision on the current claims accordingly.

One of such check is that if the warranty has been expired for any product then dealer will not be able to create a claim against that product. Other example is that Intelli Warranty management system always checks the stock level of the product against which dealers are trying to create a claim. He is not allowed to create a claim for the product which is not at their stock.

Warranty Management System is technically capable of managing even the limits within which any original equipment manufacturer can accept the claim. If the limit defined in Intelli warranty management system for any OEM is more than the claim amount then while accepting the claim, the claim does not get accept completely but it moves in hierarchy to the original equipment manufacturer who is senior to the current OEM.

With fraud detection techniques employed by Intelli Warranty Management System, Original equipment manufacturers are able to put a check on Dealer’s claim submission and approval process and also can achieve the goal of putting a stop on fraud claims but also help in cost reduction.

For more information and details about other validations and checks on warranty claims and how warranty claim management can bring revolution in your current warranty system and boost your after sales service, visit our website www.intellinetsystem.com.