Why Automated Warranty Management Is Recommended For Automotive OEMs?

Generally, warranties are offered to satisfy customers and provide them more extended services. The motive behind the warranty offering is largely customer-driven as the primary motive behind this scenario is to retain existing customers, attract new customers, and expand the business. Moreover, businesses also need to offer a warranty because they are standard practice and they are required to remain competitive throughout their business processing.

Business benefits of warranty management

Integrating warranty claim management software into the automotive business process helps OEMs in efficiently eliminating fraud in claims and fill gaps in the product lifecycle process. Moreover, it helps OEMs in closely monitoring the claims from start and process claims online. OEMs can share the access of the online portal with the authorized dealers and they can enter claim directly on the portal. Also, follow-up will be easy and it will lead to effective quality control of spare parts.


Moreover, it will increase operational efficiency in OEMs and better spare parts quality can be ensured and it will positively impact the bottom line of an organization.

A well-managed Warranty Claim Management Solution also comprehensively integrates customer information. This enables better customer relationships by providing real-time information in the spare parts warranty period. This increases customer satisfaction. Happy customers build better businesses.

Warranty fraud is an area where OEMs need to utilize their maximum resources. Generally, OEMs report huge losses in the claim because of undetected fraud. Implementation of such warranty claim management software effectively curbs fraudulent activities in OEMs. The software enables OEMs to leverage the full potential of warranty practices.

About Validation Rules Processing and Exclusions

Validating and processing rules in warranty claim management software are pre-defined and can be modified according to business needs. Claims can be deviated from one department to another department or to the appropriate person for approval.

Rules

The pre-determined rules of warranty claim management ensure that spare parts claims are approved or rejected as per process. Various factors that are considered in processing of the claim include:

• Claim status
• Claim type
• Claim amount

As per the offering automated warranty offering rules, new measures of warranty claim management can be implemented and can be enhanced. This includes:

• Quick response on claims
• Improved communications and transparency throughout the whole process.
• Closer attention to the customer's saying and comments.
• Easy follow-up on claims
• Easy to handle software
• Instant failure analysis and implementing product revision based on the analysis.
• Extended warranty facility.
• New and upgraded technology in warranty applications and online claim processing.
• Easy follow-up and cost-saving.
• Fraud claim detection
• Revenue saving

So, this is all about the warranty offering from Intellinet. The motive behind this automation is clear. In case you have any query about the software or wish to schedule a free demo of the software, feel free to connect with experts at www.intellinetsystem.com

NOTE: Intellinet doesn’t provide warranty management software to third party dealers and the products are purely meant for authorized OEMs.
Location: Unit No. 202 & 203, II Floor, JMD Megapolis, Sohna Road, Sector 48, Sector 48, Gurugram, Haryana 122018, India

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