How Return Merchandise Authorization Is Necessary Module For Automotive OEMs?

Return material authorization (RMA) is the process of the automated part return. In the automotive industry, OEMs lose a large part of revenue in managing spare parts return. As of now, OEMs have the traditional setup for parts recall and there is no standard procedure to validate those returned parts.

warranty management system software

As an up-gradation to this traditional method, Intellinet has introduced this return material authorization module for the automotive OEMs.

Why OEMs Should Have An RMA Process?

For OEMs it is necessary to have an effective procedure in place, otherwise, they’ll end up losing a large part of their revenue and time. Also, technology is growing at a very fast pace and to stay competitive it’s necessary to have automated technology on board. The return material authorization module will enable the scheduling and tracking of spare parts online. Also, real-time data access will be possible.

RMA Process Flow

With this module on board, OEMs can place the part return request online. Dealers will also update the details after completing their job. Ones the parts get dispatched and are out for delivery, OEMs can easily track those parts. Also, after receiving the parts they can be validated easily. Such a process will eliminate fraud and will save a lot of revenue that was wasted in fraud claims previously.

Return Merchandise Authorization Best Practices

Just having an application onboard is not enough, it should be implemented and carried out efficiently to bring out changes. Some best practices of return material authorization are as follow:

  • OEMs can appoint a representative to manage RMA 
  • Standard procedure of RMA will allow quick collaboration of OEM and dealer on the same portal 
  • Returned spare parts can be stored in a designated area so that they can be examined in a better way. 
  • Engineering team should identify trends in quality issues based on returned goods 
  • A reference number will be assigned in correspondence to the every returned spare part 
  • Returns exceeding a certain amount will be passed to persons on the higher position 
  • An automated system synced with WMS to capture data and process returns 

The main aim behind developing such a module is to make the process simple and transparent for OEMs and dealers. This module is a part of warranty management system software from Intellinet. Such a process on board will make the organizations more productive and customer retention will be easy.

The module is easy to use, with clear and simple functioning. A person with less technical knowledge can also make use of this module easily. The module comes with lots of features like - it’s time saver, a cost saver and most importantly greatly beneficial for customer retention.

For more details about the module, feel free to connect with team Intellinet at www.intellinetsystem.com

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