How Implementation Of Knowledge Base Management System Will Benefit OEMs?
As an OEM if you are struggling to solve queries of your dealers and customers due to unavailability of correct info at correct time, then it’s time for you to change your process of answering queries.
What process we are talking about?
It’s manual to digital process. Intellinet has developed this automated software called knowledgebase management system that will keep queries in a centralized data and one can answer them instantly when anyone comes up with a query.
OEMs are behind in taking action on time and it may be reason for them to lag behind in competition. It can also cost OEMs, huge revenue loss as an immediate consequence. Moreover, with manual processing nothing will change dealers and end- customers may choose to other service provider if the same process continues.
OEMs need to put resources into knowledge base management system so that employees, authorized dealers, customers can discover and share the data they need to perform their work effectively. Implementing such software doesn’t require a great setup or preparation, just patience and willingness to grow in this fast paced environment.
That is the reason Intellinet has assembled a few tips to enable OEMs to have their own internal Wikipedia. After implementation, you will realize how quickly data will be shared across departments and how quickly the work is done. Let’s have a look at some points:
1. Define Goals and Objectives
The first step with any technology implementation is to define goals and objectives. While this might seem obvious, this is probably one of the biggest reasons why knowledgebase management system implementation fails. When OEMs define their goals and objectives, they need to take into consideration about the effect of this. Connect with each department and dealers to discuss and clearly define the goals and objectives.
2. Identify and Articulate Motives
After defining goals and objectives is transparency. Once goals and objectives are established, communicate this information back to the team so no one is left in the dark. Everyone should understand the purpose of the change and how it can benefit them.
Don’t be afraid to implement new technology. Understand the productivity and monetary losses that may happen when customer can’t find the information they need.
3. Develop a Change Management Strategy
Even though OEMs have established their goals and objectives, it’s necessary to understand that change doesn’t happen overnight. That’s why it’s important to implement a strategy according to latest technology and demand of the era.
4. Enables Access to Collective Knowledge
Knowledge base management system can change that by putting employee’s knowledge onto centralize portal, and new employees can have access to that data and they can get help whenever required. And when employees from different departments will share their knowledge centrally, they will introduce new perspective; ask thoughtful questions, offers new solution to various queries of customers or dealers. All this will help OEMs to improve brand value, work processing and most importantly revenue.
5. Encourages Proactive, Constant Improvement
When it comes to providing feedback or answer queries, OEMs have their choice of communication channels, from responding through mails or over phone or letters, but that process is costly. OEMs need a digital channel where they can speed up their work processing and centralize all documents of the organization. With centralized database, OEMs will be able to boost productivity and generate more revenue.
By storing feedback in a central database, internal employees won’t only become aware of it: they’ll be able to share them across departments and it will be a great help to serve information in quick way.
Given the benefits listed above, integrating centralize knowledge base will empower OEMs to provide efficient services. And that level of service will encourage customers to stay loyal to the company.
By pushing yourself towards digital transformation OEMs will have the opportunity to rise themselves above the competition. A knowledge sharing platform can boost employee efficiency and deliver results.
Feel free to connect at www.intellinetsystem.com, if you have any query about the same.
What process we are talking about?
It’s manual to digital process. Intellinet has developed this automated software called knowledgebase management system that will keep queries in a centralized data and one can answer them instantly when anyone comes up with a query.
OEMs are behind in taking action on time and it may be reason for them to lag behind in competition. It can also cost OEMs, huge revenue loss as an immediate consequence. Moreover, with manual processing nothing will change dealers and end- customers may choose to other service provider if the same process continues.
OEMs need to put resources into knowledge base management system so that employees, authorized dealers, customers can discover and share the data they need to perform their work effectively. Implementing such software doesn’t require a great setup or preparation, just patience and willingness to grow in this fast paced environment.
That is the reason Intellinet has assembled a few tips to enable OEMs to have their own internal Wikipedia. After implementation, you will realize how quickly data will be shared across departments and how quickly the work is done. Let’s have a look at some points:
1. Define Goals and Objectives
The first step with any technology implementation is to define goals and objectives. While this might seem obvious, this is probably one of the biggest reasons why knowledgebase management system implementation fails. When OEMs define their goals and objectives, they need to take into consideration about the effect of this. Connect with each department and dealers to discuss and clearly define the goals and objectives.
2. Identify and Articulate Motives
After defining goals and objectives is transparency. Once goals and objectives are established, communicate this information back to the team so no one is left in the dark. Everyone should understand the purpose of the change and how it can benefit them.
Don’t be afraid to implement new technology. Understand the productivity and monetary losses that may happen when customer can’t find the information they need.
3. Develop a Change Management Strategy
Even though OEMs have established their goals and objectives, it’s necessary to understand that change doesn’t happen overnight. That’s why it’s important to implement a strategy according to latest technology and demand of the era.
4. Enables Access to Collective Knowledge
Knowledge base management system can change that by putting employee’s knowledge onto centralize portal, and new employees can have access to that data and they can get help whenever required. And when employees from different departments will share their knowledge centrally, they will introduce new perspective; ask thoughtful questions, offers new solution to various queries of customers or dealers. All this will help OEMs to improve brand value, work processing and most importantly revenue.
5. Encourages Proactive, Constant Improvement
When it comes to providing feedback or answer queries, OEMs have their choice of communication channels, from responding through mails or over phone or letters, but that process is costly. OEMs need a digital channel where they can speed up their work processing and centralize all documents of the organization. With centralized database, OEMs will be able to boost productivity and generate more revenue.
By storing feedback in a central database, internal employees won’t only become aware of it: they’ll be able to share them across departments and it will be a great help to serve information in quick way.
Given the benefits listed above, integrating centralize knowledge base will empower OEMs to provide efficient services. And that level of service will encourage customers to stay loyal to the company.
By pushing yourself towards digital transformation OEMs will have the opportunity to rise themselves above the competition. A knowledge sharing platform can boost employee efficiency and deliver results.
Feel free to connect at www.intellinetsystem.com, if you have any query about the same.
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