How Implementation Of field Technical Report Is Necessary For OEMs?

Field technical report help OEMs deliver effective onsite service by tracking requests, managing field personnel, and provide real-time services. FTR is the process of streamlining all field operations of OEMs to increase productivity and efficiency.

Intelli cloud-based field technical report software makes it possible to automate company field operations. With intuitive and configurable features for scheduling jobs, Intelline streamlines the processes for optimal efficiency.

Field Technical Report Software

Intelli field technical report software enables reduction in overhead costs of doing business. The intuitive module can be leveraged to manage field technicians remotely. OEMs can also view and access information real-time.

Intellinet automation platform also streamlines asset management and reduces response time for customers. The adoption of dynamic and automated scheduling software will enable OEMs to concentrate on maximizing revenue.

In this article, we are going to share the benefits of automated field service software:

- Automating decisions
As well as helping to efficiently book service calls to your customers, automated scheduling software also knows when not to book an appointment.

Customer satisfaction can quickly evaporate if technicians don't have either the skill set or parts required to complete the job. Harnessing data on part availability and employees skills can ensure the right person with the right skill set and equipment is in place at your customer's site, first time.

This also translates into a reduction in repeat call outs and a much-improved customer experience.

- Change Management 
No matter how carefully a schedule is planned, unexpected and last-minute changes can occur.

Automated software solutions can minimize these risks while maximizing efficiencies. Productivity is hampered when change happens in real time, giving both the OEMs and dealers employee an immediate update, even down to a specific time slot for an engineer's arrival.

- Effective reduction of waste

 Time spent by field technicians in traveling to customer sites comes at a cost. They are on the road, round the clock and yet it's not a billable event for end-customers

That's where automated field technical reports can help. Instant job scheduling, allowing the best available person to do the job and send him to the customer locations. This not only save technician time but also gives a measurable reduction in business costs.

OEMs mainly experience three main pain points:
  • Breached communications
  • over-scheduled resources
  • under-skilled technicians
Field Technical Report Software when used properly, address all of these issues and outlines the benefits and functionality. Common FTR includes:
  • Work order management
  • Scheduling
  • Fleet Tracking
  • Reporting and analytics
These features increase coordination between OEMs, dealers and field technicians's saving OEMs time and money while speeding work process. The tools increase field services digitize tasks like scheduling, dispatching, and tracking. 

Field technical report software helps OEMs and dealers in managing requests from customers and also manages the technicians working in the field. The main motive is to reduce time of the workers spent in field and provide instant services to the customers. Though this service dealers and technicians can be digitized and can manage service through their mobile and tablet devices.

Hope you have got clear understanding of what this software do and how it can help you. Feel free to share your feedback or ask query at www.intellinetsystem.com.

Note: Intellinet Software are only available for OEMs and not for any third party dealers.
Location: Unit No. 202 & 203, II Floor, JMD Megapolis, Sohna Road, Sector 48, Sector 48, Gurugram, Haryana 122018, India

Comments

Post a Comment

Popular posts from this blog

Top 5 benefits of Electronic Spare Part Catalog for OEM

Image
In past few years, digitalization has taken place at quite a fast pace. Every business is looking forward to digitalizing manual processes for the effective and efficient functioning of the organization. OEMs are also digitalizing their spare parts catalogue for easy spare parts management, spare identification and a lot more. Digitalizing spare parts catalog offers multiple benefits to OEMs, below listed are the top 5 benefits of electronic spare parts Catalog for OEM, let’s have a look – Huge Cost Saving – New spare parts keep on approaching the market every now and then which generates the need for updating catalogue on regular basis. However, updating manual catalogue is a time consuming and costly process as it requires entire catalog to be reprinted and redistributed. Digitalizing spare parts catalog reduces this cost to the minimum as with digital catalogue, OEMs only need to make changes via admin panel and it reflects to the dealers worldwide. This leads to...
Read more

What is the need of Integrating Dealer Management System With Electronic Part Catalogue?

In a world wherever social and economic conditions are perpetually dynamic and competition is fierce, automobile dealers should stay profitable so as to retain management over the long run of their businesses. Online market is proving to be one in every of the quickest and most profitable avenues for mercantilism inventory. Dealer Management System for automotive spare parts is comprehensive software that simplifies regular operations, increasing performance potency. It covers each stage of spatial arrangement operations and every interaction with OEMs and dealers. This DMS also save time and money. It's a functionally wealthy, high speed, integrated application that allows quick and correct deciding support. DMS has been created to grant dealers the flexibility to regulate multiple franchises with just single software. But at some instances it lacks behind and need to integrate with electronic part catalog . Need For Integration Here the thing is with so many features DMS a...
Read more

What Innovation Will Automotive Warranty Claim Management Offer To OEMs?

Warranty claim management is one of the equipment OEMs most vital and squeezing issues. Vehicle OEMs and their authorize dealers utilize warranty to win and hold consumers. In return, the consumers hope to be given longer warranty period. Dealers are frequently squeezed between consumers and OEMs, to match the bumper-to-bumper warranties but in the end customers receive warranties with cost burden. Few topics bring up a larger number of issues and encourage more discussion than the length of warranties. Automotive warranty claim management has turned out to be one of OEMs' most imperative selling tools. But to keep that technique from exploded backward in the long haul, system quality and shorter discovery to correction cycles must go with longer warranties. A major dread of dealers is that automotive warranty claim management expenses will be charged without legitimate proof and legitimization. Also, with existing manual procedures, OEMs concur that it will be troublesome ...
Read more