How Automotive Warranty Claim Management Can Reduce Work Load Of OEMs?

Warranty is a one of the biggest factors in automotive industry that directly impact their profitability of OEMs, authorized dealers and other stake holders.  As, demands of end-customer are changing rapidly in this digital era, OEMs need a core automotive warranty claim management system that can help them in customer retention and acquisition. Currently, OEMs are handling warranty operations manually, that continue to be huge revenue drainage. Only they have an ill-equipped system to deal with the rising claim complexity. It also affects the relationship between OEMs and dealers and results in poor customer services and delay delivery of items.

As a solution to this problem, Intellinet has come up with this warranty claim management software, which is a digital tool and enables online claims processing, uploading of claims, automatic claim authentication and review processing according to advanced business rules. It will allow OEMs and dealers to enter, edit and process various types of claims. Let’s have a look at features and benefits:

Features and Benefits

  • OEMs can process and validate claims, check customer history and keep records. 
  • Increases dealer satisfaction 
  • Facility to identify fraudulent claim
  • Automate approval or rejection of fraud claims
  • Streamlines claim refund process

Intelli automotive warranty claim management system enables automotive OEMs and dealers to store and process warranty claim data digitally. This will help them in quick decision making, error free services, fraud claim identification, identify the improvement requiring areas and save a huge OEM time and money, along with high customer satisfaction. The software acts as a single version of truth for OEMs that will help them in improving product quality, OEM-dealer communication and increasing market value of OEM. Besides promoting a reduction in warranty costs, the solution empowers OEMs and dealers to respond quickly to changing market dynamics and improve brand image.

Automotive warranty management system

Intelli automotive warranty claim management software global access facility allows OEMs global users to initiate claims, access warranty information and process claims from any part of the world. They just need an internet connection to do so.

  • It enables web-based warranty claim registration for authorized dealers and end customers can track the warranty processing at every step about their product. Automotive warranty claim management solution also allows OEMs to capture upfront knowledge about the part and it’s working.
  • It provides online access to OEMs at remote locations to view and participate in active warranty workflows.

Warranty Processing:

  • Allows global OEMs and dealers to initiate claim and process accordingly throughout the product lifecycle.
  • Perfect and continue mode of information sharing between manufacturer and dealers 
  • Helps OEMs gain insight about fault in product so that they can provide better services to customers.

The software is developed by Intellinet systems. The company has more than a decade of experience in developing software for equipment manufacturing organizations. Intellinet aims to provide digitized way for OEMs to complete the tasks. If you have any query regarding the software or you wish to know more software, just connect to us at www.intellinetsystem.com
Location: Unit No. 202 & 203, II Floor, JMD Megapolis, Sohna Road, Sector 48, Gurugram, Haryana 122018, India

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