How Field Technical Report Software Will Help OEMs Offering Field Services?

In the current business scenario customers are getting more demanding. To fulfill customer demands, organizations need to adopt latest technologies and built a solid base to retain customers.

The new era demands total transparency in terms of field services. That’s the reason managers and field executives require a strategic solution to complete everyday operations. Field reports are vital for OEMs and they can help them in better decision making. Keeping this in mind and analyzing the equipment manufacturer needs, Intellinet developed field technical report software for OEMs. It offers complete transparency at levels and provides real time data.

To function as a competitive and profitable company and to achieve business intelligence, field technical report software provides an intelligent analytics platform that offer advanced features and automated functionality for empowering OEMs, so that they can make correct decision on the major operational questions. Let’s have a look, how the software can benefit OEMs and their authorized dealers.

Quick Response Time

In service industry providing a speedy response to customers, can make a difference in the success of OEMs. Advanced consumers expect instant services and if organizations make them response late, no matter what they prefer to choose another service provider. Offering instant service means, company value customers and prioritize them at every level. This is where FTR solution comes into play, as it automates the task and allows managers to schedule tasks automatically and take follow up from field technicians or giving them instructions. They can even give them instruction about their next task, location of task and time to reach there.

Apply Preventive Measures

The biggest mistake the OEMs make is, they become more reactive than proactive if they start their own field services. OEMs focus on fixing failures rather than preventing them, OEMs commit themselves to a long relationship with end-customer that might end at a positive note. While adopting field technical report solution can save their time and money in long run that is spent on fixing issues. It will prevent the issues from occurring.

Empower Customers

OEMs that are ahead of the curve are looking at smarter ways to implement FTR and reduce the frequency of customer interactions, as it will ultimately reduce the strain.

Automation

Automation is the only technology that can make OEMs less rely upon the physical workforce. This cloud base technology will eliminate the need of physical workforce. Also, employees of the organization will be able to work remotely, instructing field technicians through mobile app, get real time reports and location of field technicians. Moreover, it will reduce travel time as they will have the exact location with them.

Sales Insight

In the field tech organizations, field technicians have best knowledge about the market of brand and about the needs and requirements of customers. Through field technical report solution, field technicians can record customer requirements or queries into the portal, on the spot and they can send it to OEMs. With this data, OEMs can take necessary steps instantly and can serve better in future by eliminating errors.

Features:

• Customized Software: The software is fully customizable according to every OEM business process. They can add or remove things according to need.

• Tracking: OEMs can view and track the real time location of field technicians. Also, if mobile connectivity is lost, the last location is stored and synced whenever the connectivity is back.

• Attendance and Leave Management: This field technical report software is also capable to capture the punch IN and punch OUT time of technicians.

• Expense Management: The software can manage and keep record of travel expenses of field technicians on remote locations.

• Real-time Insights: All reports submitted by field technicians are available in real-time to OEMs. They can report, analyze performance and manage your business efficiently

• Task Scheduling: Schedule tasks, Get configurable task completion reports, List and maintain assets, Provide parts and service quotation, Request portal

• Features You Will Love: FTR provides route directions to field technicians. Capture onsite image, signature and upload them on the software portal. Instant communication facility for field agents improves efficiency and performance.

• Simple Dashboard: Easy to use interface, modify and delete dealers or add dealers and outlets.

• Cloud Base Software: Which means OEMs can use the software with all features easily from their iPhone, Android or laptop. It's safe, fast, and accessible from anywhere on the planet - all that is needed is an internet connection.

This will be a huge improvement for OEMs and their authorized dealers. Also, field workers will be benefited as they will have access to application while working in field.

Intellinet did the hard work upfront for OEMs by preparing this simple, easy, and quick to use platform. The vision is to make OEMs work effectively and efficiently with advance software’s.

So, if you are an OEM and looking to enhance your business process, this is the time. For more details about the software, connect to the experts at www.intellinetsystem.com