How OEMs Can Match The Level Of Customer Expectations?

As customer expectations are increasing day by day, automotive OEMs must offer more than just spare parts. By providing comprehensive services in digital ways, automotive OEMs have an unprecedented opportunity to interact with end-customers more closely. It means, this way OEMs will be able to understand customer demands in better way, offer requirement driven services and prompt customer loyalty.

In response to the changing landscape automotive OEMs need to turn to digital techniques to develop and offer seamless, customized experiences. Many automotive OEMs have attempted to embrace digital approach, but with limited success. Hindered by internal processes and scaling difficulties, they must become more responsive if they want to make the most of these opportunities.

Automotive OEMs can innovate by combining technological skills with traditional strengths. It will propose a hybrid platform to achieve agility and the capacity of an enterprise approach.

The ‘Digital Approach’

Digital mobility services are highly valuable to automotive OEMs and their dealers. A digital platform that supports diverse services can offer OEMs with convenient solutions for everyday challenges. Challenges like finding a part in warehouse, tracking an ordered part or searching the nearest authorized dealer at remote location to get the vehicle serviced. 

Today all such services are becoming the norm in eyes of customers. And due to this, automotive OEMs need to go beyond expectations and offer the best. They have an imperative to predict future needs too.

Furthermore, the beauty of digital interactions is that it brings the customer closer to the manufacturer. The way a dealer uses their digital services tells OEMs a lot about their preferences and helps imagine other services that might offer even greater convenience.

If automotive OEMs want to stay ahead of the curve, they need the flexibility to quickly develop, or integrate the new digital services. This speedy approach is something, where some startup companies are really good at. They are free to offer high levels of autonomy to developers, create prototypes quickly, and start testing.

How Intellinet Can Help?

Intellinet collaborative life cycle management tools can help OEMs deliver smart, connected solution with ease. Intellinet had putted various automated model into practice, with digital mobility service. The service combines digital platforms for multiple tasks. Offering complete inventory and warehouse management to automated part search and automated claim handling.
Intellinet is an agile, interdisciplinary organization aimed at offering the best digital automotive services.

The solutions are designed to help OEMs:

  • Establish a reputation for product quality by identifying specific failure patterns.
  • Predict potential post-sale failure problems earlier in the manufacturing process.
  • Expedite recalls, resolving problems faster to avoid additional revenue lose.
  • Deliver real-time access to information across multiple data sources and formats.
  • Support seamless information exchange among various departments of an organization.
  • Reduce the costs of claims processing by enabling collaboration across the automotive community.
  • Cut warranty costs by improving spare parts quality and reliability.

For any query or any question regarding the post free to comment below or visit our website www.intellinetsystem.com
Location: Unit No. 202 & 203, II Floor, JMD Megapolis, Sohna Road, Sector 48, Gurugram, Haryana 122018, India

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