What Benefits Warranty Claim Management System Can Bring For OEMs?
People working in the equipment manufacturing industry must be aware of the time phase when every work was done through paper pen and then a computer came to took up a floor of building; updating service manual, ripping old pages and inserting new ones, such process got digitized. But still there are many processes that are on paper and working method of organizations has also not changed. Services like finding a part, parts ordering, invoicing, expense reporting, and warranty claim are still completed through paper pen method in the era where a hand-held device contains more computing power than a building-sized computer.
Due to manual methods OEMs come across number of problems as technology is getting smart, day by day. To over such issues of OEMs Intellinet has prepared warranty claim management software. Warranty of spare parts is one of the greatest factors that affect profit of OEMs, and dealers. As customer demands are changing rapidly, OEMs need a software like warranty claim management as a center differentiator for client acquisition and retention. Inefficient warranty management system surely affects the relationship between OEMs, manufacturers and dealers, resulting in delays and poor customer service.
Most Claims Processes are Outdated
The majority of service companies have taken advantage of the technology that most of today’s service reps take for granted. However, many service providers continue to handle their warranty and service contract claims by snail-mail, yesteryear email (otherwise known as a fax), or with software that has little to no interface with the programs. This results in slow processing, which mean floating the warranty parts costs of contracted machines, and human errors that can negatively impact revenue, overhead, claim adjudication and analization of data.
Eliminate Human Error
Some mistakes in manufacturing can’t be ignored as they can be costly, especially if the mistake occurs in claim handling. With all of the determining factors – like purchase date, year of manufacture, without a digital system it is impossible to know for OEMs to know that specific part is under warranty or not. This will raise the chances of human error and also revenue loss to the company.
Software Helps, but isn’t the Entire Solution
Various types of software solutions have taken the guess work away from much of the field service workforce, but that doesn’t mean errors have been completely eliminated. The majority of programs that run a serial number or model check still depend on human input at some point. Whether it’s a service rep who misinterprets or misreads the warranty check or the person in the billing department who faxes the incorrect paperwork to the vender, the possibility of an expensive mistake is very real.
Warranty Claim Management Software to the Rescue
Having software that communicates directly with your venders is the key solution. Warranty claim management software is one such solution designed by Intellinet that is capable to automate and centralize the whole claim management process in OEMs and provide communication channel between OEMs and dealers. Moreover, the added benefit is that the information needed to initiate the claims process will be availed in real time through the portal and dealer can also track the processing. All this will help in accuracy of reporting and claim management.
It enables organizations to:
Warranty management is an integral part of automotive business operations and it can have a great impact on business functions. Non-recovery from suppliers can increase overall cost. It only helps to incorporate a supplier recovery mechanism within platform of the manufacturer to ensure efficient process and performance management. The automation also increases operational efficiency by tracking when suppliers should be charged back. It also clearly defines their responsibilities and makes them accountable for warranty costs accumulating due to faulty parts.
If you have any query regarding the software or if you want a free demo of the software, just connect to www.intellinetsystem.com
Due to manual methods OEMs come across number of problems as technology is getting smart, day by day. To over such issues of OEMs Intellinet has prepared warranty claim management software. Warranty of spare parts is one of the greatest factors that affect profit of OEMs, and dealers. As customer demands are changing rapidly, OEMs need a software like warranty claim management as a center differentiator for client acquisition and retention. Inefficient warranty management system surely affects the relationship between OEMs, manufacturers and dealers, resulting in delays and poor customer service.
Most Claims Processes are Outdated
The majority of service companies have taken advantage of the technology that most of today’s service reps take for granted. However, many service providers continue to handle their warranty and service contract claims by snail-mail, yesteryear email (otherwise known as a fax), or with software that has little to no interface with the programs. This results in slow processing, which mean floating the warranty parts costs of contracted machines, and human errors that can negatively impact revenue, overhead, claim adjudication and analization of data.
Eliminate Human Error
Some mistakes in manufacturing can’t be ignored as they can be costly, especially if the mistake occurs in claim handling. With all of the determining factors – like purchase date, year of manufacture, without a digital system it is impossible to know for OEMs to know that specific part is under warranty or not. This will raise the chances of human error and also revenue loss to the company.
Software Helps, but isn’t the Entire Solution
Various types of software solutions have taken the guess work away from much of the field service workforce, but that doesn’t mean errors have been completely eliminated. The majority of programs that run a serial number or model check still depend on human input at some point. Whether it’s a service rep who misinterprets or misreads the warranty check or the person in the billing department who faxes the incorrect paperwork to the vender, the possibility of an expensive mistake is very real.
Warranty Claim Management Software to the Rescue
Having software that communicates directly with your venders is the key solution. Warranty claim management software is one such solution designed by Intellinet that is capable to automate and centralize the whole claim management process in OEMs and provide communication channel between OEMs and dealers. Moreover, the added benefit is that the information needed to initiate the claims process will be availed in real time through the portal and dealer can also track the processing. All this will help in accuracy of reporting and claim management.
It enables organizations to:
- Automated claim processing
- Manage multiple claims in one go.
- Integrate with EPC is possible and also with existing system of OEMs, no special hardware is required.
- Reduce warranty and service processing costs,
- Easy fraud claim detection
Warranty management is an integral part of automotive business operations and it can have a great impact on business functions. Non-recovery from suppliers can increase overall cost. It only helps to incorporate a supplier recovery mechanism within platform of the manufacturer to ensure efficient process and performance management. The automation also increases operational efficiency by tracking when suppliers should be charged back. It also clearly defines their responsibilities and makes them accountable for warranty costs accumulating due to faulty parts.
If you have any query regarding the software or if you want a free demo of the software, just connect to www.intellinetsystem.com
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