Importance of Intelli Wiki (iWiki) For A Manufacturing Organization
Ditch employee handbook, and give your team an internal Wikipedia. Internal Wikipedia is a kind of central database where all the employees of an organization can store documentation about tasks, happening processes, projects or products. It also allows collaborative editing, just as is true of real Wikipedia. Such functionalities can save a lot of time of OEMs, as every time they don’t need to provide training to new employees about company policies, guidelines and anything that is required to make them aware.
Intelli wiki can be very beneficial for OEMs as it offer the facility like- to assign page edit and new content adding permission to employees according to their job role, organize pages by categories and subcategories. Also, the trademark feature of Intelli wiki offer quick transition to related pages through hyperlinked keywords.
After going through this article completely, you will be able to know why Intelli wiki is must for equipment manufacturing organizations.
Traditional Methods Make It Difficult To Determine If Your Content Is Accurate Or Effective
OEMs spend a lot of time and money in writing and crafting perfect details about any issue, but there is no way to update these details every time after use. Even worse situation is half of the workers are not aware about the issue arises and other half know that previously they had completed the research on same issue, but don’t have access to those documents. And in case it is found, it nearly impossible for them to tell when the content was last updated. That means OEMs can’t trust the documents or content that was prepared previously. They need to prepare a fresh document about the same issue, consuming time and money again.
That’s where Intelli wiki comes into the picture. For example if any automotive OEM faced the problems defined above, after implementing Intelli wiki software into their work process they will never face the same. OEMs needs to prepare or upload the documents on centralize database and these documents, PDF, images, can be accessed whenever needed. Also, data can be modified and updated according to need.
Traditionally Prepared Documents Are Hard To Manage And Organize
According to a study, 31% of service reps’ time is spent on searching documents for customer issues. For example a service reps’ is on call with any customer and they get a question they don’t know about. So, they start searching about the same in physical documents but fail to get exact information. The whole process also affects the brand name of organization as customer may lose interest in the product.
Now, imagine Intelli wiki into the picture. Just listen customer problem, open your Intelli wiki portal and search for the solution. Get the instant solution on your screen and convey the same to the customer.
Isn’t it an amazing method to get your issues resolved instantly?
Here's what Intelli wiki can offer you more:
Easily Search For Existing Knowledge
When anyone searches anything in Intelli wiki that means they are searching for knowledge. And knowledge needs to be updated constantly, as it will help in growth of an organization.
OEMs need a central source of truth so that anyone doesn’t need to search for data into multiple applications like- Google Drive and email threads. Intelli wiki is just a way for those who are looking for some information instantly and without any error. This quick process and info about product will not let your customer to lose their interest from the brand. And this confidence in OEMs knowledge base will lead workers to constantly working for offering better services.
According to a recent study, on an average of 23 minutes and 15 seconds are wasted in an organization to find a solution and recover from the interruption caused. Intelli wiki is the key to eliminate the distracting interruptions that are hampering the productivity of organization.
Capture new knowledge that gets created in Intelli Wiki
The beauty of Intelli wiki is that it facilitates collaboration between different teams working in organization. Like engineering, product, design and customer interacting team. OEMs can capture knowledge easily through this way and can store it in central data base. With Intelli wiki that captured knowledge can be availed on simple click whenever needed.
Once captured in your wiki, it can be immediately reused by entire organization which will lower the repetitive questions that experts are consistently receiving.
Intelli Wiki Keep Your Knowledge Accurate
Here's what an OEM should expect from Intelli wiki and can ensure that it will be the best choice:
It's important for OEMs to understand what knowledge or data in Intelli wiki is being used the most. This module provides analytics to OEMs about the most searched document or issue inside the organization, so that OEMs can identify their most effective knowledge base. The best solution will also be able to suggest OEMs what knowledge that should be added to Intelli wiki based on searches.
There you have it. Now that you understand why traditional methods are not effective and what you can get from Intelli wiki.
Intelli wiki is a great central data storage module to keep employees up-to-date about organization work process, solution of various issues, documentation and access to rules. It's a destination to point employees to for basic instruction, which can be easily added to for further clarification.
Intelli wiki features are usually self-explanatory and come with extensive instructions and support. Also, hosting services are flexible and it is not costly affair for OEMs to implement such service.
If you have any query in context to the software, wish to know more or you are interested to see a free demo of the software, just connect to www.intellinetsystem.com
Intelli wiki can be very beneficial for OEMs as it offer the facility like- to assign page edit and new content adding permission to employees according to their job role, organize pages by categories and subcategories. Also, the trademark feature of Intelli wiki offer quick transition to related pages through hyperlinked keywords.
After going through this article completely, you will be able to know why Intelli wiki is must for equipment manufacturing organizations.
Traditional Methods Make It Difficult To Determine If Your Content Is Accurate Or Effective
OEMs spend a lot of time and money in writing and crafting perfect details about any issue, but there is no way to update these details every time after use. Even worse situation is half of the workers are not aware about the issue arises and other half know that previously they had completed the research on same issue, but don’t have access to those documents. And in case it is found, it nearly impossible for them to tell when the content was last updated. That means OEMs can’t trust the documents or content that was prepared previously. They need to prepare a fresh document about the same issue, consuming time and money again.
That’s where Intelli wiki comes into the picture. For example if any automotive OEM faced the problems defined above, after implementing Intelli wiki software into their work process they will never face the same. OEMs needs to prepare or upload the documents on centralize database and these documents, PDF, images, can be accessed whenever needed. Also, data can be modified and updated according to need.
Traditionally Prepared Documents Are Hard To Manage And Organize
According to a study, 31% of service reps’ time is spent on searching documents for customer issues. For example a service reps’ is on call with any customer and they get a question they don’t know about. So, they start searching about the same in physical documents but fail to get exact information. The whole process also affects the brand name of organization as customer may lose interest in the product.
Now, imagine Intelli wiki into the picture. Just listen customer problem, open your Intelli wiki portal and search for the solution. Get the instant solution on your screen and convey the same to the customer.
Isn’t it an amazing method to get your issues resolved instantly?
Here's what Intelli wiki can offer you more:
Easily Search For Existing Knowledge
When anyone searches anything in Intelli wiki that means they are searching for knowledge. And knowledge needs to be updated constantly, as it will help in growth of an organization.
OEMs need a central source of truth so that anyone doesn’t need to search for data into multiple applications like- Google Drive and email threads. Intelli wiki is just a way for those who are looking for some information instantly and without any error. This quick process and info about product will not let your customer to lose their interest from the brand. And this confidence in OEMs knowledge base will lead workers to constantly working for offering better services.
According to a recent study, on an average of 23 minutes and 15 seconds are wasted in an organization to find a solution and recover from the interruption caused. Intelli wiki is the key to eliminate the distracting interruptions that are hampering the productivity of organization.
Capture new knowledge that gets created in Intelli Wiki
The beauty of Intelli wiki is that it facilitates collaboration between different teams working in organization. Like engineering, product, design and customer interacting team. OEMs can capture knowledge easily through this way and can store it in central data base. With Intelli wiki that captured knowledge can be availed on simple click whenever needed.
Once captured in your wiki, it can be immediately reused by entire organization which will lower the repetitive questions that experts are consistently receiving.
Intelli Wiki Keep Your Knowledge Accurate
Here's what an OEM should expect from Intelli wiki and can ensure that it will be the best choice:
- Ability to assign position base access to experts or their team.
- Intelli wiki incorporates “push” tactics to proactively remind experts to upload accurate content.
- Ability to enable experts to update content while working on Intelli wiki.
Analytics To Measure Adoption And Usage
It's important for OEMs to understand what knowledge or data in Intelli wiki is being used the most. This module provides analytics to OEMs about the most searched document or issue inside the organization, so that OEMs can identify their most effective knowledge base. The best solution will also be able to suggest OEMs what knowledge that should be added to Intelli wiki based on searches.
There you have it. Now that you understand why traditional methods are not effective and what you can get from Intelli wiki.
Intelli wiki is a great central data storage module to keep employees up-to-date about organization work process, solution of various issues, documentation and access to rules. It's a destination to point employees to for basic instruction, which can be easily added to for further clarification.
Intelli wiki features are usually self-explanatory and come with extensive instructions and support. Also, hosting services are flexible and it is not costly affair for OEMs to implement such service.
If you have any query in context to the software, wish to know more or you are interested to see a free demo of the software, just connect to www.intellinetsystem.com
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