How Service Information System Can Be Game Changer For OEMs?
In manufacturing industries change takes place slowly. In the last few decades the technology is not upgraded up to that level that has had long-term impact. But the impact of digital technology and change in customer behavior can be felt now across the industry.
Cloud base technologies are creating big impact in the way how information is managed, distributed and used today. Also, customers have become digital and connect digitally with their telecom providers, banks, business and other industries. They want the same experience from manufacturing industry as well. That is why service information system (SIS) is becoming critical for manufacturing OEMs to engage and retain their customers. But SIS is not a new important topic of discussion for manufacturing OEMs, but the main point of debate is the correct total cost of ownership (TCO) for a service information system implementation? But SIS is very affordable for OEMs. Let’s have a look what makes it so affordable.
What Makes SIS Essential and Affordable?
With increasing competition the need to improve customer service, understand customer needs better, develop better products and increase revenue has become acute. In this series SIS cannot be ignored, as it is essential for creation of new products management and providing better customer services.
OEMs keep on publishing documents for informing dealers, distributors etc. The documents are about latest changes in system, technical changes in spare parts or any offer and a lot more. Keeping record such documents and to notify each dealer about this is a big challenge and here comes the need of a system that can handle such task perfectly. Service information system is that tool that is designed all such needs OEMs and all the documents can be maintained centralize to be used for future reference. This transparency in management process will minimize the conflicts.
It also helps with the assistance and leads to reduction in risk and implementation time, in turn resulting in lowered costs. The advantages of using SIS are varied and immediate. Service information system is fully capable to fulfill every need of customers. It makes sure that the services offered should be of highest quality and optimize efficiency. Moreover, it also offers varieties of additional support services.
Implementation SIS experience and processes will enable a quickly and smooth implementation.
Cloud base technologies are creating big impact in the way how information is managed, distributed and used today. Also, customers have become digital and connect digitally with their telecom providers, banks, business and other industries. They want the same experience from manufacturing industry as well. That is why service information system (SIS) is becoming critical for manufacturing OEMs to engage and retain their customers. But SIS is not a new important topic of discussion for manufacturing OEMs, but the main point of debate is the correct total cost of ownership (TCO) for a service information system implementation? But SIS is very affordable for OEMs. Let’s have a look what makes it so affordable.
What Makes SIS Essential and Affordable?
With increasing competition the need to improve customer service, understand customer needs better, develop better products and increase revenue has become acute. In this series SIS cannot be ignored, as it is essential for creation of new products management and providing better customer services.
OEMs keep on publishing documents for informing dealers, distributors etc. The documents are about latest changes in system, technical changes in spare parts or any offer and a lot more. Keeping record such documents and to notify each dealer about this is a big challenge and here comes the need of a system that can handle such task perfectly. Service information system is that tool that is designed all such needs OEMs and all the documents can be maintained centralize to be used for future reference. This transparency in management process will minimize the conflicts.
It also helps with the assistance and leads to reduction in risk and implementation time, in turn resulting in lowered costs. The advantages of using SIS are varied and immediate. Service information system is fully capable to fulfill every need of customers. It makes sure that the services offered should be of highest quality and optimize efficiency. Moreover, it also offers varieties of additional support services.
Implementation SIS experience and processes will enable a quickly and smooth implementation.
- Portal development
It ensures that the platform fits well into existing portals. - Custom modules
Each organization is unique and may have specific needs. It is capable to help with it customization features. - Integrations
It will help OEMs in processing and corresponding integrations to ERP or PLM to create a smooth and effective way of working.
- Low Cost: As compared with traditional method, SIS can be implemented at very low cost and according to the size of business and service’s needs.
- Fully Functional Solution: SIS makes the manufacturing industry future ready with fully functional solutions to enhance customer experience, digital and mobile services, and superior lifecycle process.
- State Of Art Technology: The latest version of SIS solutions from Intellinet is available as-a-service model.
- Immediate start: Traditional systems take long time to implement, but the modular pre-built components, service information system can be implemented easily without waiting for so long.
- Fully Secure: Data is stored in a fully-secure data center in a cloud environment.
- More customers attracted towards business.
- Savings in printing and postage by e-bills
- More success rates than manual method.
- Improved debt collections with data enrichment
- Instant notification and reporting facility through messaging
- Improved data stability and scalability of online system
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