Aftermarket Software Solution

  Overview: Dealers submit warranty claims to get reimbursed for a repair, not to determine whether the underlying component failure is legally the responsibility of a supplier rather than the OEM. That distinction rarely factors into how a dealer fills out a claim form, which means a significant share of supplier-liable warranty cost goes unflagged at the point of submission and simply gets paid out as a standard OEM warranty expense. Intelli Warranty's supplier recovery module closes this gap by automatically linking every approved claim's failed part to its supplier contract, identifying recoverable liability that the original claim never mentioned, and generating the recovery claim without requiring a dealer or reviewer to have caught it manually. Introduction A dealer replacing a failed alternator under warranty is focused on one thing: getting the customer's vehicle back on the road and getting reimbursed for the repair. Whether that alternator failed because of...

Overview: Real-time dealer dashboards in a DMS give OEMs live, role-based visibility into dealer performance across every location in their network, from service cycle times and technician productivity to parts fill rates, warranty claim approval rates, and customer retention trends. Unlike monthly reports that reflect what happened weeks ago, real-time dashboards let OEM service leadership, regional managers, and finance teams see current operational data and intervene before performance deviations become financial problems. Over 65% of DMS vendors now offer AI-enabled analytics dashboards, and OEMs using them are shifting from reactive dealer governance to proactive network performance management. Key Takeaways: •       Over 65% of DMS vendors now offer AI-enabled analytics dashboards tracking service history, customer patterns, and predictive maintenance needs, reflecting how central real-time visibility has become to OEM dealer network strategy (Indust...

 In the EV industry, managing warranty claims is a crucial aspect of customer service. Warranty claims management systems are designed to streamline the process of submitting and processing warranty claims. These systems provide a range of benefits, including auto mail notifications, pre-defined rates for products and labor, multi-currency and multi-language support, and auto-generated reports.   One of the key benefits of a warranty claims managementsystem is the ability to receive auto-mail notifications. This feature helps ensure that all claims are tracked and processed in a timely manner. Auto mail notifications can be set up for drafts, pending claims, and other important stages in the claims process. This helps reduce the risk of claims being missed or forgotten.   Another important feature of a warranty claims managementsystem is the ability to delete records. This feature helps users to know about any deleted claims, drafts, or other records. By mainta...

There are several processes that a manufacturer carries out on a product, right from manufacturing to the point of the item being delivered. Until the product is handed to the customer, the OEMs and dealers have to ensure that the quality of the product is not hampered. The quality of the product is proportional to the image of the brand and hence all necessary measures are taken to uphold the same. Ensuring quality and good after sales service will create a trust factor and will be beneficial for the business. Even though strict guidelines are followed to ensure all quality parameters are in check, human error always comes into play. There can be issues during logistics or transportation which can tamper the product quality. With this fact in consideration, whenever the dealers receive any products from OEM, they conduct a pre-delivery inspection. Intelli pre-delivery inspection (PDI) system is a great aid in conduction pre-delivery inspections. It’s a unique quality management softwa...

Warranty offered on any product helps retain the customer’s loyalty. To promote customers’ interest in the brand, warranties are offered along with the product. Therefore, warranties nowadays are crucial to gain market share. Though important, warranties constitute a major portion of the losses incurred by manufacturers. This loss can be attributed to several factors like data entry errors, inefficient claim processing, fraudulent claims, ineffective reporting. The problem could be solved if only there was a comprehensive claim management process that could fix the above-mentioned issues using automation. Intelli warranty management solution is a comprehensive solution that can help OEMs to reduce cost, automate claims processes, and ultimately streamlines the warranty management process. Several benefits can be cultivated by employing an automated warranty management process. What does an automated management process do? Intelli Warranty management system completely automates warrant...

The technical support module was developed by Intellinet as a support system for dealers. Dealers sell the products for the OEM and also provide the repair and aftersales services on those products. Being a technical expert of the product renders the dealer the first point of contact for any product issues. To uphold warranty promises and maintain customer satisfaction, dealers take all measures to provide a proper solution to the customer for its issues. It can happen that due to certain technical, non-technical, or design enhancements of the parts, the dealer may not have complete technical information of that part or product. This prevents dealers from providing instant resolution. A similar situation arises with recently introduced products for which the dealers may have not received an update. Thus the dealer would contact the OEM to get the solution for the customer’s issue. In the absence of a proper problem reporting system, it would take time for the OEM to provide a proper so...

Aftersales service and repair activities offered by manufacturers are completely dependent on spare parts. The spare parts business can be considered the backbone of the automotive industry. Similar to any other industry, the spare parts business has its own associated challenges like parts management, parts inventory, availability, etc. It may not sound that big of a problem, but in the long run, these challenges can lead to severe losses both in terms of money, time, and resources. Hence it becomes necessary to mitigate such obstacles and for that very reason, Intellinet came up with an automotive spare parts program. Continuing with the list of challenges in the conventional mechanism, the first one is updating the stock with new parts, which is both time and money-consuming. The conventional manual process, further adds to the difficulty when due to a wrong part number an incorrect part is ordered. Returning the incorrect part and ordering the correct one is another hassle. Next in...

Having access to the right information can give you the right amount of productivity. Today we will be discussing the implications that the knowledge base management software can have, not only on the dealers but the internal departments of the OEMs lets dive right into it. The right knowledge base software brings about a host of advantages to your organization. A few of these are:  Improved Productivity: Having to wait for the right information can lead to the loss of valuable hours. Issues locating the right documentation also delay other dependent tasks. With Intelli knowledge base management software there is a significant reduction in the wait time as all information is available in a convenient, searchable location.  Improved Collaboration: With the knowledge base management software , it’s easier to share knowledge and information, and the team can work together.  Reduced Errors: Referring to old and outdated information can allow errors to creep in. The...

Warranties are provided to the consumer as a certificate from the seller regarding the quality of the product. It serves as a promise to the customer that their purchase is protected, in case something goes wrong with the product. That is one side of the coin. The other side is, though important, warranties prove costly from the OEM’s point of view. Mismanagement, operating cost, fraud claims are some of the factors that cause loss of time and money for OEM. Managing warranties can be a difficult task due to the size of the information involved. The need is for a solution that is easy to deploy, use and can streamline the top to bottom of the warranty process. One such effective solution is a module that creates administers, processes, and tracks warranty coverage of a product for its entire lifecycle. Intelli warranty management system is the very module we are talking about. Ineffective warranty management can prove to be the biggest reason when it comes to losses. therefore the abil...

A customer’s buying decision is highly influenced by additional benefits offered, quality of service, hospitality, and ambiance of the store. These factors clubbed with the brand’s name and product quality help a customer make the buying decision. Now, the product quality is in the hands of the OEM, therefore they pay much attention to other improvements. Therefore to keep the standard of service and quality high at the dealerships, original equipment manufacturers conduct regular audits and inspections. To ensure that the amenities at the dealer store are as per the standard and if the services offered by dealers are satisfactory or not, audits are scheduled from time to time. The audit process in itself is very cumbersome. The auditors have to visit different departments and areas and make a keen observation of every small detail and record it on a paper checklist. Once the observation is done, the auditors prepare a report which is sent to the OEMs for analysis. Improvements are sug...

With the advancement of technology and the global reach of the internet, it’s really easy to expand your market influence. The buyers now prefer to shop from the comfort of their homes, using different online platforms. Since almost everything is now available over the internet, the offline mode of business is on the verge of extinction. Continuing with the trend, the spare parts business needed a solution for online availability and sale of spare parts. The solution came in the form of Intellinet’s Electronic Parts Catalogue system. Mind you, this is not just a digital version of your paper catalog, but a powerful tool of business. Equipped with advanced spare parts inventory and management features, this electronic parts catalog software will place your product directly in front of the dealers and not merely on their screen. With this parts catalog software, OEMs can update parts and spares information and details on the portal through a backend system. Since the system is online, th...

Automotive Businesses have a system in place which governs their core processes. These processes include sales, warehousing, distribution, and logistics to name a few. One other aspect that deserves much attention but is often overlooked is Quality Inspection, which is in fact a fundamental pillar for achieving continuous growth. Continuing with the trend, Intellinet's quality inspection delivery system manages entire the pre-delivery and post-delivery inspection process for improved speed and consistency. This cannot be achieved with the conventional process. The Drawbacks of Current Process Increase in returns due to inadequate inspection process which results in damaging the brand image. Reduced customer loyalty, because customers do not get the best value. The higher cost incurred from warranty, replacement, or refunds due to poor quality products. Paper-based and manual process that impacts the speed and accuracy of the inspection process. Intellinet's quality Inspection d...

The ability to improvise and adapt to changing conditions is a crucial factor that defines the success of any business. In today's world of the internet, there are endless possibilities and if done right, one if done right, one can easily control the unlimited potential of the internet the power of e-commerce cannot be denied. with one click you can reach the dealers and customers, without actually being there. Understanding this need of the automotive equipment manufacturers, Intellinet designed the e-commerce software for electronics parts. It has been developed as a multipurpose e-commerce platform to enable the OEMs to penetrate different market segments and deliver parts to both dealers and customers directly. For the ease of the customers, the software has a feature called 'dealer locator', With allows them to order parts from nearby dealers. Prior to this, different dealers and sellers were selling spare parts through their own Websites. Due to the lack of a unified ...

Product quality and user satisfaction go hand in hand. Your products’ quality is what defines your brand and creates brand value. It’s the responsibility of both manufacturer and dealer to ensure that product quality is maintained throughout its journey from manufacturing to delivery. With thousands of orders shipped every day, it becomes quite difficult to maintain a record of every product’s quality. In order to ensure that the quality is maintained, Intellinet designed the arrival check report system that allows dealers and manufacturers to perform quality checks at the time of product delivery. The module allows the dealers to record the quality of the product delivered on certain pre-defined parameters. These parameters are defined by the manufacturers based on different attributes of the product. Since it is a mobile-based application, it is easy to use and allows mobility so that inspection can be performed from anywhere. Dealers after evaluating the quality of the product can s...